Sales Advocate FT - MD 586 (31070)

Cricket Wireless; Rosedale (MD); On-site; USD 22,041 - 23,419; Full time

Job summary

Talk4less Wireless is hiring a Wireless Consultant in Maryland to provide exceptional customer service, drive sales, and support daily store operations. The role requires greeting customers, learning promotions, and handling administrative tasks to maintain store readiness.

Candidates should have a high school diploma or GED and at least 1 year in retail or customer service; wireless sales experience is a plus. Flexible hours, including weekends, are required for this position.

Qualifications

• High school diploma or GED, or equivalent experience.
• At least 1 year of retail sales or customer service experience.
• Wireless sales experience preferred but not required.
• Ability to use word processing, spreadsheets, and basic computer skills.
• Cash handling and POS system proficiency.

Responsibilities

• Provide excellent customer service and greeting customers in a friendly, timely manner.
• Learn and communicate promos, price changes, and policy updates.
• Perform administrative tasks and paperwork; coordinate with management to resolve issues.
• Keep store displays current and compliant with corporate standards.
• Maintain store cleanliness, stock accessories, and ensure security of sensitive items.
• Seamlessly balance customer experience with performance goals; assist in events or promotions.
• Sell wireless phones, service plans and accessories; drive sales in a fast-paced environment.
• Support store operations and participate in outside sales events as needed.

Skills

Customer service

Retail sales

Cash handling

POS systems

Basic computer skills

Education

High school diploma/GED

Equivalent experience

Tools

Word processing

Spreadsheets

Point-of-Sale (POS) systems

Job description

Job Details – Location: MD 586 ROSEDALE – Rosedale, MD 21237. Position: Full Time. Salary Range: $16.00 – $17.00 Base + Commission/month.

Talk4less Wireless, an authorized Cricket Wireless dealer, is seeking a Wireless Consultant to provide excellent customer service, drive sales, and support store operations.

Responsibilities

• Customer service, greeting in a friendly & timely manner, creating a positive work environment
• Being knowledgeable and proactive in learning new promos, price changes, and policy updates
• Proficiency in administrative and operational tasks – filing paperwork and forms, communicative with management to resolve issues, etc.
• Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
• Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
• Desire to be a part of the game-changing Cricket store team
• Competitive drive and confidence to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
• Effective at balancing customer experience and performance goals
• Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
• Deliver outstanding service striving to retain and gain customers
• Participate in outside sales events or promotions
• Work flexible hours, weekends and holidays at various locations

Qualifications

• High school diploma/GED, or equivalent experience
• One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
• Management experience is not required, but preferred for moving further into store management/ownership
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling