Sales Advocate FT - MD 739

Paycom - ATS; Middle River (MD); On-site; USD 17,000 - 28,000; Full time

Job summary

Talk4less Wireless, an authorized Cricket Wireless Dealer, is seeking ambitious sales representatives focused on customer service and retention. You will greet customers, stay informed on promos, price changes and policy updates, and keep displays current and compliant.

Responsibilities include administrative tasks, filing forms, operating POS systems, cash handling, and collaborating with management to resolve issues. Flexible hours, weekends, and holidays across multiple locations.

Qualifications

• High school diploma or GED, or equivalent experience.
• One year of retail sales or customer service experience; wireless sales experience preferred but not required.
• Management experience not required, but helpful for advancement.
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, and cash handling.

Responsibilities

• Customer service, greeting in a friendly & timely manner, creating a positive work environment.
• Learning promos, price changes, and policy updates proactively.
• Administrative tasks – filing paperwork and forms, communicating with management to resolve issues.
• Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards.
• Uses time management; opens/closes store; secures sensitive items.
• Advocates for the customer and engages with them in a friendly, fun manner.
• Desire to be part of Cricket store team and drive sales.
• Competitive and confident in a fast-paced sales environment.
• Works with peers and leaders, sharing best practices and serving customers.
• Balances customer experience with performance goals.
• Sell no-contract wireless phones, service plans, and accessories.
• Deliver outstanding service to retain and gain customers.
• Participate in outside sales events or promotions.
• Work flexible hours, weekends and holidays at various locations.

Skills

Retail sales

Customer service

Cash handling

POS systems

Time management

Communication

Education

High school diploma or GED

Tools

POS systems

Spreadsheets

Word processing

Troubleshooting

Job description

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success.**Wireless consultant job duties include:Customer service, greeting in a friendly & timely manner, creating a positive work environmentBeing knowledgeable and proactive in learning new promos, price changes, and policy updatesProficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standardsUtilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been securedPassionate customer advocate with the desire to be yourself when connecting and having fun with our customers.Desire to be a part of the game-changing Cricket store team.Competitive drive and confidence to succeed in a fast-paced sales environment.Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.Effective at balancing customer experience and performance goals.Sell no-contract wireless phones, service plans and accessories in a fast-paced environmentDeliver outstanding service striving to retain and gain customersParticipate in outside sales events or promotionsWork flexible hours, weekends and holidays at various locationsWireless consultant minimum requirements include:High school diploma/GED, or equivalent experienceOne year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not requiredManagement experience is not required, but preferred for moving further into store management/ownershipProficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handlingWireless consultant minimum requirements include:High school diploma/GED, or equivalent experienceOne year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not requiredManagement experience is not required, but preferred for moving further into store management/ownershipProficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling