Sales Advocate FT (30889)

Cricket Wireless; Owings Mills (MD); On-site; USD 167,000 - 179,000; Full time

Job summary

Cricket Wireless is seeking a full-time sales representative in Owings Mills, MD, to deliver outstanding customer service and sales support. Responsibilities include greeting customers, maintaining cleanliness, and selling no-contract wireless phones and accessories.

The ideal candidate will have a high school diploma and experience in retail or customer service. This role offers a base salary of $15 to $16 per hour plus commission, and requires flexibility to work weekends and holidays.

Qualifications

• High school diploma/GED or equivalent experience.
• One year of retail sales or customer service experience.
• Basic computer skills and cash handling experience.

Responsibilities

• Greet customers and create a positive work environment.
• Stay knowledgeable about promotions and policies.
• Maintain store cleanliness and current displays.
• Sell wireless phones, service plans, and accessories.
• Participate in outside sales events or promotions.

Skills

Customer service

Time management

Sales

Communication

Cash handling

Education

High school diploma/GED

Tools

Point-of-Sale systems

Word processing

Spreadsheets

Job description

Job Details

Job Location: MD 598 OWINGS MILLS - Owings Mills, MD 21117

Position Type: Full Time

Salary Range: $15.00 - $16.00 Base+Commission/month

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Talk4less is looking for ambitious, goal‑oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest sales representatives focused on customer service and retention.

Responsibilities

• Customer service: greet customers in a friendly and timely manner, creating a positive work environment
• Stay knowledgeable and proactive in learning new promotions, price changes, and policy updates
• Perform administrative and operational tasks—filing paperwork and forms, communicating with management to resolve issues
• Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards
• Utilize time management: arrive on time, have the store ready to open, close properly, and ensure all sensitive items are secured
• Act as a passionate customer advocate, connecting authentically and enjoying interactions with customers
• Contribute to the game‑changing Cricket store team
• Exhibit competitive drive and confidence to succeed in a fast‑paced sales environment
• Collaborate with peers and store leaders, sharing best practices while serving customers and resolving issues
• Balance customer experience with performance goals
• Sell no‑contract wireless phones, service plans, and accessories efficiently
• Deliver outstanding service with a focus on retaining and acquiring customers
• Participate in outside sales events or promotions
• Work flexible hours, including weekends and holidays, at various locations

Minimum Requirements

• High school diploma/GED or equivalent experience
• One year of retail sales or customer service experience; wireless sales experience (AT&T, Verizon, Sprint, T‑Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
• Management experience is not required but preferred for advancement to store management or ownership
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point‑of‑Sale systems, and cash handling