Sales Advisor

Visitcolumbiamall; Columbia Township (MO); On-site; USD 30,000 - 46,000; Full time

Job summary

H&M in Missouri is seeking a Sales Advisor to deliver exceptional customer service and guide shoppers through the store experience. You will use fashion knowledge to inform customers and actively promote products while maintaining a clean, organized sales floor.

You will engage customers in conversations, promote our Hello Member loyalty program, and collaborate with store teammates to reach sales goals and support sustainability initiatives.

Qualifications

• Experience in customer service or retail preferred.
• Ability to communicate clearly and engage with customers.
• Wamiliarity with fashion trends and product storytelling.

Responsibilities

• Provide excellent customer service and guide customers through the store experience.
• Converse with customers to understand needs and promote products.
• Guide customers through fashion trends, stories and products across the store.
• Promote loyalty initiatives and in-store sustainability efforts.
• Represent the H&M brand positively in all customer interactions.
• Support store management in actions to reach sales targets.

Skills

Customer service

Sales

Communication

Product knowledge

Tools

POS system

Job description

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App ("Hello Member") & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team