H&M Sales Advisor - University Town Center

H&M; Sarasota (FL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Employee discounts

Health insurance

Retirement plan

Paid leave programs

Employee discount

Job summary

A leading fashion retailer is seeking a Sales Advisor in Sarasota, Florida, to deliver excellent customer service and promote fashion trends. The ideal candidate will possess a passion for fashion, experience in retail, and the ability to work collaboratively in a dynamic environment. Benefits include health insurance, employee discounts, and access to a vibrant global community. This hourly, non-exempt position offers competitive compensation and opportunities for growth.

Qualifications

• Experience working with customer service in fashion, retail or other service-related industries.
• Passionate about fashion and providing a great customer experience.
• Ability to work in a collaborative and dynamic environment.

Responsibilities

• Provide excellent customer service, welcoming and guiding customers.
• Engaging with customers to promote fashion trends and products.
• Support operations to meet sales targets and maintain store presentation.
• Support garment care, presentation and in-store operations.
• Engage customers with loyalty programs and sustainability initiatives.

Skills

Customer service

Sales

Fashion awareness

Communication

Flexibility

Decisiveness

Action-oriented

Team player

Tools

Instore Care App

Click & Collect

Smart Store

Job description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You’ll use your fashion and product knowledge to give customers the information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product and fashion knowledge to share relevant information with customers

Team & Development

• Retain and share service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in relevant available onboarding, introduction processes and trainings and courses relevant for your role and future development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Uphold best practice for in-store OMNI services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities

Who You Are

• As a Sales Advisor, you are passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• You should be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• You should also enjoy working in a collaborative and dynamic environment
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service-related industries

Why You\'ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by seven unique values
• You\'ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you\'re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, a company-matched retirement plan, paid leave programs, and paid time off including a community day to serve your local community
• You\'ll be able to express your personal style with our employee discount at H&M, and other brands

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associate Pay Rate per hour (as posted)

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. Additional duties may be assigned at the company\'s discretion.

H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.