Sales Advisor

Spokane Valley Mall; Spokane Valley (WA); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Wellness programs

Family support

Retirement plan

Paid leave

Paid time off

Employee discount

Job summary

H&M in Spokane Valley is seeking a Sales Advisor to deliver exceptional customer service, guide customers through the store, and actively sell our products. You’ll use fashion knowledge to inform shoppers and promote the Hello Member loyalty program and sustainability initiatives.

You’ll also help with garment care, stock, and maintaining a tidy store environment. The role emphasizes teamwork, dynamic collaboration, and flexible, proactive engagement with customers to meet sales goals and

Qualifications

• Customer service experience in fashion, retail or service industries.
• Ability to engage customers, promote products and drive sales.
• Strong communication and team collaboration skills.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Promote and sell products, including loyalty app and sustainability initiatives.
• Maintain garment care, presentation and store cleanliness.
• Support opening/closing, stock replenishment and back-of-house tasks.

Skills

Customer service

Sales

Communication

Teamwork

Fashion knowledge

Tools

Omni-channel experience

POS system

Job description

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Dayin the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories & products in all areas of the store

Ability to effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives

Representing yourself and the H&M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.

Use your product & fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines, and legal requirements in all areas of the store

Give & receive feedback with your colleagues to learn, develop & support each other

Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice & processes

Contribute to a clean and tidy sales floor and back of house (including stockrooms)

Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Support with opening and closing of the store

Following all H&S guidelines and legal requirements applicable to role and responsibilities

WhoYou Are

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.

Motivated by giving customers a great experience.

You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.

You should also enjoy working in a collaborative and dynamic environment.

You have sales experience working in a dynamic and collaborative environment that you can apply to your role

Experience working with customer service in fashion, retail or other service-related industries

WhyYou'll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

We are an inclusive company where you're encouraged to be yourself at work

You will have access to a large global talent community, where career growth and aspirations have no limits

We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community

You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $17.75 per hour**
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com , and use Ask a Question.