Sales Advisor

Asbury Automotive Group; Baltimore (MD); On-site; USD 90,000 - 200,000; Full time

Benefits offered by this job

Weekly pay

$100,000 - $200,000 annually

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Asbury Automotive Group in Baltimore, MD is seeking an Automotive Sales Advisor to build relationships with guests and guide them through the buying process, from inquiry to final sale. You will respond to online leads, conduct test drives, and work to maximize customer satisfaction.

The role emphasizes strong communication, CRM proficiency, and a professional appearance. Bi-lingual skills are a plus, with weekly pay and comprehensive benefits supporting your growth within our dealership network.

Qualifications

• Excellent interpersonal and communication skills.
• Experience handling customer inquiries and building relationships.
• Familiarity with CRM databases and follow-up processes.
• Bi-lingual abilities are a plus and encouraged.

Responsibilities

• Respond to online vehicle inquiries via phone and email.
• Lead customers through the initial buying process to final sale.
• Build rapport to establish a network of referrals.
• Schedule and confirm test drives and showroom appointments.
• Follow up with customers post-sale for repeat business.
• Maintain professional appearance and adapt to dealership standards.

Skills

People skills

Customer service

CRM software

Bi-lingual a plus

Self-motivated

Team player

Strong computer & phone skills

Tools

CRM system

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Sales Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initial buying process through to the final sale.

• Contacting and communicating with customers to identify needs using the Asbury selling process
• Build rapport with customers to build a base of referrals to establish customer network
• Answer internet leads with in the stores required time and email product information with pricing
• Answer sales phone calls and set appointments for customers
• Confirm appointments
• Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
• Conduct test drives and vehicle walk arounds with customer
• Work with the customer from start to finish throughout the buying process
• Must have motivation to be successful
• Exhibit great customer service skills
• Must be able to create and maintain customer relationships
• Strong computer & phone skills
• Experience utilizing and maintaining a customer relations management database
• Prior automotive sales or retail experience, customer service, call center, or business development experience a plus
• Maintain professional business attire and appearance
• Bi-lingual is always a plus
• Self-motivated and a team player
• Must be a minimum of eighteen years of age
• Must have a valid Driver's License
• Must be able to pass pre-employment screenings (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• $100,000 - $200,000 annually
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities