Sales Administrator - RL

YANMAR America; Adairsville (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

YANMAR America is seeking a Sales Administrator to support the Rural Lifestyle sales organization in Adairsville, Georgia. The role connects customers, sales reps, production, logistics, and accounting to ensure accurate order processing, timely shipments, and responsive service.

You'll manage orders in Oracle, coordinate with production and logistics, and support sales programs while using Salesforce to track customer interactions.

Qualifications

• High school diploma or equivalent required.
• At least three years of customer service experience.
• Strong customer-service and professional communication skills.
• Excellent written and verbal communication skills.
• Strong organizational, planning, and time-management skills.

Responsibilities

• Respond promptly to customer and sales inquiries about orders, shipments, pricing, inventory, and related topics.
• Build strong relationships with territory/account managers and maintain regular communication.
• Enter and manage customer sales orders in Oracle.
• Allocate products based on orders, inventory, and priorities.
• Monitor open orders to ensure timely scheduling and shipping.
• Research and resolve questions related to orders.
• Coordinate with production to confirm schedules and delivery timing.
• Partner with logistics to schedule shipments and maximize load efficiency.
• Process rebates and coordinate payments with accounting.
• Assist with sales programs and dealer onboarding.
• Work with outside financing companies for dealer floorplans approvals.
• Use Salesforce to document customer interactions and manage tasks between teams.
• Participate in product training to stay current on YANMAR products.
• Perform outbound calls/emails to support sales objectives.
• Assist with accounts receivable questions as needed.

Skills

Customer service

Communication

Organizational skills

Time management

Multitasking

Problem solving

Inventory knowledge

Supply chain

Credit processes

MS Office

Education

High school diploma

Bachelor’s degree a plus

Tools

Oracle ERP

Salesforce CRM

Job description

YANMAR America is seeking a Sales Administrator to support our sales organization, with a primary focus on the Rural Lifestyle division.

In this role, you will serve as an important connection between customers, sales representatives, production, logistics, accounting, and other internal teams. The Sales Administrator helps ensure customer orders are processed accurately, shipments are coordinated effectively, sales programs are supported, and customers receive timely, responsive service.

This position is ideal for someone who is highly organized, detail-oriented, customer-focused, and comfortable managing multiple priorities in a fast-paced sales and manufacturing environment.

What You'll Do

Respond promptly to customer and sales team calls and emails regarding orders, shipments, pricing, inventory, and other sales-related inquiries.

Build a strong working relationship with assigned territory or account sales managers and maintain regular communication to provide superior customer service.

Enter and manage customer sales orders in the Oracle system.

Allocate products and parts based on customer orders, available inventory, and established sales priorities.

Monitor open-order reports daily to ensure orders are scheduled and shipped according to customer requirements and sales priorities.

Research and resolve customer or internal questions and issues related to specific orders.

Coordinate with production teams to confirm weekly schedules and delivery timing based on customer demand and sales-order priorities.

Partner with logistics to properly schedule shipments and help maximize load efficiency.

Process equipment rebates, verify customer eligibility, and coordinate payments with accounting.

Assist with the implementation and administration of sales programs developed by division sales teams.

Support the new-dealer recruiting and onboarding process, including helping prospective dealers complete required paperwork and coordinating with accounting.

Work with outside financing companies to help obtain appropriate approvals for dealer floorplans.

Use Salesforce to document relevant customer interactions and manage tasks between sales administration and outside sales teams.

Participate in periodic product training to maintain a strong working knowledge of YANMAR products and markets and better support customer and sales inquiries.

Conduct outbound customer calls or emails when needed to support division sales objectives.

Assist with accounts receivable questions and issues as needed.

Provide additional sales administration support and assist with other responsibilities as assigned.

What We're Looking For

High school diploma or equivalent required; college degree is a plus.

At least three years of customer service experience, or an equivalent combination of education and experience.

Strong customer-service skills with the ability to communicate professionally with customers, dealers, sales representatives, and internal teams.

Excellent written and verbal communication skills.

Strong organizational, planning, and time-management skills with a high level of attention to detail.

Ability to manage multiple priorities, meet deadlines, and work effectively in a busy environment.

Strong problem-solving skills and the ability to appropriately manage customer or operational issues.

Working knowledge of inventory and supply-chain processes.

Understanding of financing processes related to credit approvals and credit-limit increases.

Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Ability to work effectively both independently and as part of a cross-functional team.

Preferred Experience

Experience using Oracle or a similar ERP/order-management system.

Experience using Salesforce or another customer relationship management (CRM) system.

Previous experience supporting a sales team, dealer network, manufacturing organization, or distribution environment.

Key Working Relationships

This role works closely with:

Customers, including dealers, distributors, engine centers, and OEM customers.

YANMAR sales personnel, including National Sales Managers, Regional Sales Managers, and Sales Engineers.

Division leadership, marketing, planning, accounting, and other internal teams.

Production and logistics departments.

External financing partners.

Attention to Detail

Building Partnerships

Communication

Customer Focus

Problem Solving

Teamwork

Work Environment & Physical Requirements

This is a full-time position based in Adairsville, Georgia.

Ability to work eight or more hours per day in a plant and office environment.

Ability to navigate various areas of the building and manufacturing facility as needed.

Required personal protective equipment may include safety-toe shoes or boots and safety glasses.

Ability to occasionally lift and move up to 20 pounds in an office, customer, or similar environment.

Employees must remain aware of their surroundings and follow applicable workplace safety requirements.