Sales Administrator / Hilton Tampa Airport Westshore

Murrieta Hot Springs Resort; Tampa (FL); On-site; USD 36,000 - 45,000; Full time

Job summary

Hilton Tampa Airport Westshore is seeking an organized Administrative Support Specialist to assist the Sales & Catering team with reservations, correspondence, and reporting. You will handle calls, maintain guest profiles, and coordinate between departments to ensure seamless service.

Ideal candidates have 1–2 years of administrative experience, strong Microsoft Office skills, and a customer-first attitude, with the ability to adapt in a fast-paced hotel environment.

Qualifications

• Education: High School Diploma or GED required; bachelor’s degree preferred.
• 1-2 years administrative support experience; hotel front desk a plus.
• Experience with Microsoft Office and basic social media tasks.

Responsibilities

• Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.
• Provide telephone, message support for the department in a timely, clear, pleasant manner.
• Maintain guest profiles, contacts and records used in Sales & Catering operations.
• Assist with contracts, proposals and addenda, and track completion status.

Skills

Customer service

Office software

Communication

Time management

Multitasking

Problem solving

Social media

Reservations

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Delphi FDC

OnQ

iBuy

Job description

#26-3147

Tampa, Florida, United States

Location Description

Whether you're traveling for business or leisure, Hilton Tampa Airport Westshore puts you right where you need to be. Our hotel is just 2 miles from Tampa International Airport, Raymond James Stadium, George M. Steinbrenner Field, and 5 miles from the Tampa Convention Center.

Job Description

Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.

Skills/Knowledge

Required:

• Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
• Effectively deals with internal and external customers, with high levels of patience, tact and diplomacy.
• Communicates clearly, concisely, and openly in all interactions.
• Has exceptional attention to detail, organizational, analytical and time management skills.
• Multi-tasks and prioritizes in a fast-paced work environment being able to stay focused.
• Exercises sound judgment; evaluates situations and utilizes appropriate and creative resources to solve problems.
• Is technologically savvy, with a working knowledge of Microsoft Office, Delphi FDC and OnQ Preferred. Able to assist with our social media posts.
• Contribute creativity when organizing client events and sales blitzes.
• Must be able to meet deadlines, exercise sense of urgency and know how to prioritize.
• Must be able to adapt in a changing environment and demonstrate professional attitude

Responsibilities:

• Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.
• Provide telephone, message support for the department, and respond to inquiries in a timely, clear and pleasant manner.
• Exercise decision-making skills to direct requests both internal and external.
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
• Assist the Sales & Catering team with the preparation of contracts, proposals and addendums, track the completion status, and keep files up to date.
• Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
• Handle reservations for VIP guests and clients.
• Ensure that all arrangements, including upgrades and amenities, are handled properly.
• Coordinate with other departments through verbal and written instructions.
• Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
• Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
• Complete additional projects as assigned.
• Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
• Assists front office team, General Manager and sales team with corporate reservations.
• Assist the Sales & Catering Team with the Resume & BEO Packets for Staff Meeting.
• Prepare and submit purchase orders through iBuy.
• Send out MPSI Surveys to the team.
• Assist or spearhead the coordination of internal sales events.
• Take sales meeting minutes and distribute.

Requirements

Requirements:

Education: High School Diploma or GED required, bachelor’s degree preferred

Experience: 1-2 years administrative support experience, additional hotel front desk experience is preferred

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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