Convention Service Mgr./Temporary

Murrieta Hot Springs Resort; Tampa (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Hilton Tampa Airport Westshore is seeking a Sales & Catering professional to generate and book high-volume business functions and to support the Sales & Catering team with administrative tasks and client communications.

You will coordinate with hotel departments to ensure flawless events, manage client profiles, and assist in preparing contracts, proposals, and addendums. This role requires strong organizational and communication skills and a customer-first approach.

Qualifications

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking throughout the workday.
• Excellent verbal and written communication skills.
• Able to manage multiple tasks and meet deadlines.
• Team coordination and liaison with hotel departments.

Responsibilities

• Generate and book a high volume of business functions (All Markets assigned by DOS).
• Solicit sales through assigned accounts, potential new accounts and participation in community organizations.
• Maintain the highest quality of meeting and banquet service.
• Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.
• Direct requests from internal and external stakeholders.
• Maintain guest profiles, contacts and records for Sales & Catering operations.
• Assist with contracts, proposals and addendums; track completion and keep files updated.
• Act as liaison between Sales & Operations to meet or exceed client expectations.
• Assist in handling reservations for VIP guests and clients.
• Ensure arrangements, upgrades and amenities are properly handled.
• Coordinate with other departments via verbal and written instructions.
• Communicate with all hotel departments to ensure timely attention to requests.
• Complete additional projects as assigned.
• Prepare Banquet Event Orders and distribute to departments.
• Assist in creating Group Resumes for staff meetings and communications to departments.
• Spearhead coordination of internal sales events.

Job description

Whether you're traveling for business or leisure, Hilton Tampa Airport Westshore puts you right where you need to be. Our hotel is just 2 miles from Tampa International Airport, Raymond James Stadium, George M. Steinbrenner Field, and 5 miles from the Tampa Convention Center.

Job Description

Responsibilities:

• Responsible for generating and booking a high volume of business functions (All Markets assigned by DOS).
• Solicit sales through assigned accounts, potential new accounts and participation in community organizations, which represent opportunities for new business.
• Maintain the highest quality of meeting and banquet service.
• Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.
• Exercise decision-making skills to direct requests both internal and external.
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
• Assist the Sales & Catering team with the preparation of contracts, proposals and addendums, track the completion status, and keep files up to date.
• Act as liaison between Sales & Operations to make certain we meet or exceed the client’s expectations.
• Assist in handling reservations for VIP guests and clients.
• Ensure that all arrangements, including upgrades and amenities, are handled properly.
• Coordinate with other departments through verbal and written instructions.
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
• Complete additional projects as assigned.
• Prepare Banquet Event Orders and internally distributes to departments.
• Assist the Sales & Catering Team in preparing Group Resumes for Staff Meeting and communication to all departments.
• Assist or spearhead the coordination of internal sales events.

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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