Sales Administration Supervisor

Asv Llc; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D

Voluntary Life

Disability Insurance

Employee Assistance Program

HSA

FSA

401K plan

Job summary

ASV LLC is seeking a Sales Operations Supervisor to lead a team of sales administrators, ensure accurate order processing, and drive KPI reporting. The role supports dealers and Business Development Managers across ERP and CRM platforms.

The position offers a discretionary bonus potential up to 8% of base salary and requires strong communication, planning, and customer service skills in a fast-paced manufacturing/industrial environment. Location options include Adairsville GA or Grand Rapids MN.

Qualifications

• High School diploma or equivalent / Bachelor’s degree or related field (preferred).
• Proven experience in sales administration or similar customer service role, with at least 5 years of supervisory experience.
• Proficient in Microsoft Office.
• Epicor or similar ERP experience.
• Salesforce or similar CRM experience.
• Knowledge of inventory processes.
• Knowledge of finance company credit processes.
• Excellent oral and written communication skills.
• Organizational and planning skills with attention to detail.
• A self-starter with customer service skills.

Responsibilities

• Supervise a team of sales administrators and provide guidance for daily operations.
• Oversee processing of sales orders for accuracy and timeliness.
• Establish customer service KPIs to maintain high satisfaction levels.
• Prepare and analyze KPI reports for management insights.
• Assist in ERP and CRM process improvements.
• Coordinate with dealers and other departments for smooth operations.
• Address customer inquiries related to orders or accounts promptly.
• Support Commercial Team in organizing sales information for internal and dealer use.
• Collaborate with Finance on billing, payments, and rebates.
• Support SIOP planning initiatives.
• Train team members on processes and systems.
• Manage sales territory responsibilities alongside supervision.

Skills

Sales operations leadership

ERP experience

CRM experience

MS Office

Inventory knowledge

Credit approvals

Communication

Detail orientation

Education

Bachelor's degree or related field

Tools

Epicor

Salesforce

Job description

Description

Yanmar Compact Equipment North America designs, manufactures, and supports a complete range of compact equipment — including compact track loaders, mini excavators, wheel loaders, and construction equipment — for markets such as construction, landscaping, utility, land management, and agriculture. Products are sold primarily through a third-party, independent dealer network.

The Sales Administration Supervisor leads the team and provides sales support to dealers and Business Development Managers for the division. The Sales Administrator Supervisor supports planning and provides critical information regarding order status, availability, production, financial and shipping status. Position can be located in Adairsville or Acworth, GA or Grand Rapids, MN

Key Responsibilities

• Supervise a team of sales administrators, providing guidance and support to ensure effective daily operations.
• Oversee the processing of sales orders, ensuring accuracy and timely completion.
• Establish customer service KPIs to maintain high levels of customer satisfaction.
• Prepare and analyze KPI reports, offering insights to management to inform decision-making.
• Assist in the development and implementation of processes and procedures aimed at enhancing the efficiency of ERP and CRM systems.
• Facilitate effective communication between Business Development Managers, dealers, and other departments to ensure smooth operations.
• Address customer inquiries and resolve any issues related to sales orders or accounts promptly.
• Support the Commercial Team in organizing sales information for internal use and for dealers.
• Collaborate with the Finance Team to ensure accurate billing, payment processing, and the management of sales rebates and programs.
• Work with the SIOP team to support planning initiatives.
• Train team members on processes, systems, and best practices to promote operational excellence.
• In conjunction with supervising the team, manage sales territory responsibilities.

Requirements

• High School diploma or equivalent / Bachelor’s degree or related field (preferred)
• Proven experience in sales administration or similar customer service role, with at least 5 years of supervisory experience
• Proficient in Microsoft Office
• Epicor or similar ERP experience
• Salesforce or similar CRM experience

• Knowledge of inventory processes
• Knowledge and understanding finance company processes for credit approvals and increases
• Excellent oral and written communication skills.
• Organizational and planning skills with a focus on details.
• A self-starter with customer service skills.

Physical Requirements / Work Environment

• Primarily a plant/office environment; ability to work 8+ hours per day and navigate all areas of the building and facility as needed.
• May occasionally lift and move up to 20 pounds in an office, customer, or similar setting; must remain aware of surroundings at all times.

Worksite: Adairsville GA or Grand Rapids, MN

Position: Sales Operations Supervisor

Job Type: Full Time FLSA: Exempt

Department: Commercial Strategy Work Schedule: M-F

Starting Wage: DOQ

This position offers the potential for discretionary bonus compensation up to 8% of base salary.

Benefits

• Medical
• Dental
• Vision
• Basic Life & AD&D
• Voluntary Term Life
• Short & Long Term Disability
• EAP
• HSA
• Medical & Dependent Care FSA
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Paid Time Off
• Paid Holidays
• a 401(K) plan with a company match of up to 4%

This job description reflects the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.