Sales Administration Representative

Insight Pest Solutions LLC; Morrisville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Insight Pest Solutions LLC is seeking a Sales Administration Representative in Morrisville, NC, to act as a key contact for customer queries regarding products and services. This role supports the sales team by ensuring accurate account setup and maintaining customer records in a call center environment. A High School Diploma is essential, with an Associate Degree preferred. The ideal candidate should have strong communication skills and customer service experience. Additional duties include managing documentation and facilitating effective communication within the sales team.

Qualifications

• Pass a series of exams as part of a New Hire Training Program.
• Pass a drug test.
• Pass a background check.
• Customer Service Experience in a call center setting (Preferred).
• Experience in marketing or sales (Preferred).

Responsibilities

• Serve as a point of contact for customers with queries about products and services.
• Provide support for sales representatives and technicians.
• Prepare and process accounts via phone or email.
• Maintain accurate documentation of customer calls.
• Liaise with the Sales Department to ensure timely services.

Skills

Communication Proficiency

Customer Focus

Attention to Detail

Team Player with High Level of Dedication

Organizational Skills

Ability to Work Under Strict Deadlines

Performance Management

Problem Solving/Analysis

Technical Capacity

Education

High School Diploma or Equivalent

Associate Degree (Preferred)

Job description

Job Title

Sales Administration Representative

Job Purpose

The primary function of this role is to serve as a point of contact for customers with queries about products, services and account preparations. This position provides support for sales representatives and technicians. They act as an extension of the sales team when representatives are out in the field. An efficient sales support admin contributes to quality customer service and helps the sales team meet its targets.

Duties and Responsibilities

• Maintain a thorough knowledge of Insight’s programs, policies, and technology.
• Maintain accurate and sufficient documentation of customer calls.
• Prepare and process accounts via phone or email.
• Set up accounts correctly in the software when Sales Reps make a sale.
• Verify and check data accuracy in orders and invoices.
• Contact customers to obtain missing information or answer queries.
• Liaise with the Sales Department and technicians to ensure timely services.
• Maintain and update sales and customer records.
• Provide, sustain and maintain excellent customer service.
• Consistently check and review for new accounts serviced the day before.
• Prepare Service Agreements.
• Monitor CC Bundle email.
• Communicate important feedback from customers.

Competencies

• Communication Proficiency
• Customer Focus
• Attention to Detail
• Team Player with High Level of Dedication
• Organizational Skills
• Ability to Work Under Strict Deadlines
• Performance Management
• Problem Solving/Analysis
• Technical Capacity

Qualifications

• High School Diploma or Equivalent
• Pass a series of exams as part of a New Hire Training Program
• Pass a drug test
• Pass a background check
• Associate Degree (Preferred)
• Customer Service Experience in a call center setting (Preferred)
• Experience in marketing or sales (Preferred)

Working Conditions

This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Working conditions may alter depending on the vast and varied tasks assigned. Individuals must be able to work primarily inside an office environment and outside in the field during times of training. They must also have exemplary attendance Monday-Friday and Saturdays as scheduled.

Physical Requirements

• Regularly required to talk and hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

It is essential to the job function to be present every day of work.