Sales Administration Rep

Thk America; Schaumburg, Chicago (IL, IL); On-site; USD 30,307 - 39,950; Full time

Job summary

THK America in Schaumburg, IL is seeking an entry-level Customer Service/Sales Administration role. You will answer inquiries by phone and email, enter orders into AS400, and support distributors and internal teams to resolve issues promptly.

Candidates should have a high school diploma, be fluent in English, and able to handle multiple tasks with accuracy. Some experience in a manufacturing environment helps, but entry-level applicants are welcome.

Qualifications

• Bachelor's degree required in any field.
• 2-3 years in Sales Administration/Customer Service is helpful.
• Fluent English; able to write and speak clearly.

Responsibilities

• Take SAR Level 1 training to advise on products based on cost, availability, or specs.
• Enter and process orders accurately into AS400.
• Provide price quotations to distributors and OEMs.
• Research stock inquiries and track daily EDI/AS400 activities.
• Maintain timely communication with customers, replying within an hour when possible.
• Support various departments to complete tasks and meet goals.

Skills

Customer service

Data entry

Time management

Communication

Problem solving

Education

Bachelor's degree

Tools

AS400

Lotus Notes

Microsoft Office

Job description

Job Details

Job Location: Chicago - Schaumburg, IL 60173

Position Type: Full Time

Education Level: High School

Salary Range: $21.64 - $29.47 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Customer Service

Summary

Help customers and Distributors by answering inquiries (phone, email, etc.), entering orders, and solving any problems and issues in a timely manner.

Essential Duties and Responsibilities

• Take SAR Level 1 training to better serve our customers by recommending alternate products based on cost, availability or specifications.
• Take SAR Continuous Learning Program.
• Manage time effectively; work on/meet individual, department, branch, and company goals.
• Assist and back up other SARs with accounts to solve or complete tasks, and assist various departments in the company (personnel, DM's) to solve or complete tasks.
• Efficiently and correctly enter and process incoming orders into the AS400.
• Research stock inquiries in the Japan side of AS400 when needed.
• Provide price quotations to distribution and direct OEMs.
• Research stock inquiries for sales reps, distribution, and direct OEMs.
• Review daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments.
• Return phone calls within an hour (if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers.
• Assist DMs in getting special FOB requests for required product and keeping files current on special FOBs.
• Problem solving: shipping and bill discrepancies.
• Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries.
• Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls.
• Follow all procedures required by JSOX.
• Request pricing (and/or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus Notes.
• Assist DM/ Engineers to enter in AS400 Examination Request Reports.
• Follow up on pricing request in the AS400 to see if pricing came back; if not, follow up with HQ or factory.
• Follow up on quotes entered into the quotation database and update them in the database.
• Expedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ).
• Request lead times or Expedite orders for Japan product through Excel spreadsheet in public drive.
• For lead times reply check bulletin board and for expedites request reply check AS400 system.
• For Fed Ex Intl. Priority AIR orders coming from Japan, submit in Fed Ex Request Information in OZ website and make F7 note in the AS400.
• Reply or make Open Order Reports for certain customers in a excel spreadsheet.
• Cancel old inquiries.
• Assist Accounting Department by invoicing online.

Confidential Data

• THK FOB prices, selling prices to direct customers and distributors.
• Credit information of existing and new customers.
• Customer contact names.
• Intellectual property information of THK.
• Business strategy and any other information deemed confidential by THK management.

Qualifications

• Good understanding of the company cultures, policies, procedures.
• Proficient with keyboard, Microsoft Office, AS400 system, Lotus Notes.
• Knowledge of THK products.
• Ability to work well under pressure.

Education

Bachelors degree required, any field of study.

Experience

Entry level role, no experience necessary; 2-3 years of Sales Administration/Customer Service, manufacturing background is helpful.

Language Skills

Speak English fluently and communicate well with others (employees and customers). Write correspondence legibly and intelligently.

Mathematical Skills

Decimals, percents.

Reasoning Ability

• Ability to prioritize.
• Ability to handle multiple tasks at once.
• Ability to carry out written or oral instructions.

Physical Demands

• Balance – Not required.
• Climb – Not required.
• Crawl – Not required.
• Fine Finger/Small Tool Skill – Not required.
• Foot Controls – Not Required.
• Hear – Regularly.
• Kneel/Bend – Not Required.
• Lift/Carry up to 10 lbs. – Occasionally.
• Push/pull up to _ lbs. – Not Required.
• Reach – Not required.
• Sit – Regularly.
• Stand – Occasionally.
• Talk – Frequently.
• Twist – Not Required.
• Upper Extremity Repetitive Motion – Frequently.
• Vision – Regularly.
• Walk (short distance) – Occasionally.

Travel Demands

• Drive Vehicle – Not Required.
• Air Travel – Not Required.
• Overnight Stays – Not Required.

Work Environment

• Personal Protective Equipment Required – Not Required.
• Exposure to moderate noise – Not Required.
• Exposure to dust – Not Required.
• Exposure to temperature extremes – Not required.
• Exposure to fumes or toxic substances – Not required.