Sales/Service Coordinator

Waters Corporation; Milford (MA); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Waters Corporation in Milford, MA is seeking a Sales/Service Coordinator to support customers and the sales team. You will process quotes, orders, and returns, coordinate pricing and configurations, and act as a liaison between customers and internal teams to ensure accurate, timely execution.

This role requires 3–5 years of sales-support experience in life sciences or high-tech industries, strong communication, and proficiency with Microsoft Office; SAP S/4HANA is a plus, with a customer-first,

Qualifications

• Associate degree or equivalent experience preferred.
• 3–5 years supporting a field sales organization in life sciences or high-tech industries.
• Strong communication skills across all levels of the organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office (Excel, PowerPoint, Teams, Word); SAP S/4HANA preferred.
• Detail-oriented with analytical and problem-solving skills.
• Customer-focused with a collaborative mindset.
• Ability to review customer purchase orders, including terms and conditions.

Responsibilities

• Support quotes with pricing and configurations for customers.
• Coordinate and manage incoming sales orders for timely fulfillment.
• Serve as liaison between customers and sales to resolve inquiries and issues.
• Provide product information, pricing, and order status updates.
• Collaborate with finance, logistics, and other internal groups to ensure seamless execution of orders.

Skills

Sales support

Customer service

Order management

Quote processing

Education

Associate degree or equivalent experience

Tools

Excel

PowerPoint

Teams

Word

SAP S/4HANA

Job description

Sales/Service Coordinator

Location: US-MA-Milford

Pay Range Minimum: USD $45,000.00

Pay Range Maximum: USD $75,000.00

Overview

Waters Corporation is seeking a highly motivated Sales Support Representative to play a critical role in supporting our customers and sales organization. The individual will collaborate with external customers, Field Sales, and internal technical and sales teams to provide product guidance, develop system configurations and pricing solutions, and ensure accurate processing of quotations, orders, and returns.

Responsibilities

• Support quote requests with sales reps with pricing and/or configuration alternatives to best suit customer financial needs and application requirements
• Coordinate and manage incoming sales orders, ensuring accuracy and timely fulfillment
• Serve as a liaison between customers and sales to resolve inquiries and/or issues
• Provide product information, pricing, and order status updates to customers
• Collaborate with finance, logistics, and other internal groups to ensure seamless execution of customer orders

Qualifications

• Minimum of an Associate degree desired; equivalent experience with a high school diploma will also be considered.
• 3 to 5 years of experience supporting a field sales organization, preferably within the medical device, biotechnology, life sciences, or high-technology industries.
• Strong verbal and written communication skills with the ability to interact effectively across all levels of the organization.
• Proven ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Teams, and Word.
• Experience with SAP S/4HANA is preferred.
• Exceptional attention to detail with strong analytical and problem-solving skills.
• Positive, customer-focused attitude with a collaborative team-oriented mindset.
• Ability to review, interpret, and understand customer purchase orders, including terms and conditions. #LI-Hybrid

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

#Sales Support

#Customer Service

#Customer Order Management

#Order Processing

#Global Shared Services

#Sales Operations

#Sales Administration