Sales Administration

capitalvacations; Breezy Point (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Capital Vacations is seeking a Front Desk / Tour Reception / Gifting team member to provide exceptional guest service in person. You will greet guests, assist with payments, reservations, and itineraries for shows, attractions, and restaurants, and resolve issues to ensure a memorable experience.

The role requires daytime availability with weekends as needed. The team handles tour operations, reporting, and guest information, while maintaining a welcoming lobby and smooth daily activities.

Qualifications

• Proficient in Excel and Word.
• Well organized and detail-oriented.
• Strong customer service mindset.
• Excellent written and oral communication.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Greet and check-in guests.
• Assist guests with payments and reservations for entertainment, lodging, and shows.
• Resolve customer complaints.
• Run and prepare reports for opening and closing.
• Answer phones and relay information to management.
• Provide information about the area and shows.
• Maintain lobby and refreshment stations.
• Prepare daily tour counts and reports for marketing and sales.

Skills

Excel

Word

Customer service

Communication skills

Flexible schedule

Tools

MS Office Suite

Job description

Join Our Growing Team!

As the fastest-growing company in the hospitality industry, we take pride in delivering exceptional service and unforgettable vacation experiences to our valued members and guests.

Company Overview

At Capital Vacations, our mission is simple: to provide quality vacations to our members and guests. With access to over 90 internal club destinations and thousands of external options, we are committed to excellence in every aspect of our service.

At Capital Vacations, we foster a vibrant work environment that encourages collaboration, personal growth, and success. We believe in empowering our employees with the tools and support they need to thrive, making us a premier choice for those looking to advance their careers in the hospitality sector. Join us and be part of a dynamic team that is passionate about creating memorable vacation experiences for our members.

Why Choose Capital Vacations?

At Capital Vacations, we pride ourselves on being an employer of choice within the hospitality industry. Here are just a few reasons to consider joining our team:

• Comprehensive Training and Development: We provide robust training programs to help you excel in your role and ongoing professional development opportunities.

• Career Advancement Opportunities: We believe in promoting from within and provide clear pathways for growth within the company.

• Supportive Work Environment: Join a dynamic team that fosters collaboration and support, where successes are celebrated together.

• Exciting Perks and Benefits: Enjoy a range of benefits including company-paid life insurance, long-term disability, medical, dental, vision coverage, a 401(k) plan, and discounted vacation stays.

Who We’re Looking For

We seek passionate and motivated individuals who thrive in a fast-paced environment and are eager to make a difference. Ideal candidates will:

• Have a positive attitude and a strong desire to succeed.

• Possess excellent communication and customer service skills.

• Be enthusiastic about building relationships and helping others enjoy their vacation experiences.

• Demonstrate resilience and adaptability in a dynamic work environment.

• Be ready to take on challenges and commit to continuous learning and growth.

Front Desk / Tour Reception / Gifting Department:

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

Requires availability during daytime hours – weekends required.

• Greet and check-in guest
• Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
• Resolve customer complaints
• Run and prepare reports – opening and closing
• Answer phones
• Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
• Provide information to guests about the area, including directions and show information
• Prepares count and profiles of tours for the entire day
• Updates numbers to Sales Managers as more tours are added
• Communicates with Admin Manager or Leads with unusual tours/gifts
• Maintains clean lobby and refreshment stations.
• Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day.

Skills, Knowledge and Abilities Important for Members of our Administrative Team:

• Proficient in Excel and Word
• Basic computer skills
• Well organized
• Maintains accuracy
• Excellent customer service skills
• Ability to communicate both written and orally.
• Flexible schedule with the ability to work evenings, weekends and holidays.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work Location: In person