Sales Admin & Customer Solutions Specialist

Tilcon Connecticut, Inc.; Newington (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental benefits

Retirement savings program

Wellness programs

Inclusive culture & growth

Job summary

Tilcon Connecticut Inc., a CRH company, seeks a Sales Administrative Assistant to be the primary contact for customers, addressing inquiries and ensuring satisfaction. The role blends analytical thinking with strong communication to support the commercial team.

Responsibilities include reviewing billing data, creating quotes, processing orders in the POS system, and maintaining exemption certificates while collaborating with cross-functional teams to improve processes.

Qualifications

• 1-3 years in sales, customer service, or similar role with problem resolution.
• Industry experience is a plus but not required.
• High school diploma or GED is required.

Responsibilities

• Act as trusted advisor by understanding needs, identifying issues, and offering tailored solutions.
• Review and validate billing data to ensure accuracy and compliance with policies.
• Create, process and manage customer quotes and orders in the POS system.
• Provide admin support to the commercial team with reports and purchase orders.
• Collect and maintain up-to-date exemption certificates for the commercial division.
• Investigate and resolve complex customer inquiries through research and collaboration.
• Document customer interactions and track issues to ensure resolution.
• Collaborate with cross-functional teams to improve processes and share insights.
• Maintain knowledge of products, services, and policies to provide accurate information.
• Conduct root cause analysis of billing errors and propose process improvements.
• Perform additional duties to support commercial division objectives.

Skills

Analytical skills

Communication skills

Active listening

Pattern recognition

Multi-tasking

CRM proficiency

Team collaboration

Self-starter

Attendance reliability

Flexible hours

Education

High school diploma or GED

Tools

POS system

Job description

Tilcon Connecticut Inc., a CRH company, seeks a Sales Administrative Assistant to be the primary contact for customers, addressing inquiries and ensuring satisfaction. The role blends analytical thinking with strong communication to support the commercial team.

Responsibilities include reviewing billing data, creating quotes, processing orders in the POS system, and maintaining exemption certificates while collaborating with cross-functional teams to improve processes.