Sales Admin & Customer Support Specialist

CRH; Newington (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Disability benefits

Retirement savings program

Health and wellness programs

Job summary

Tilcon Connecticut Inc., a CRH company, seeks a Sales Administrative Assistant to serve as the primary contact for customers, addressing inquiries, resolving issues, and delivering exceptional service. The role blends analytical thinking with problem-solving and a passion for helping others.

You will review billing tickets for accuracy, process quotes and orders in the POS system, support the commercial team with reports and exemption certificates, and collaborate with cross-functional teams to

Qualifications

• 1-3 years experience in sales, customer service, account management, or a similar role that required problem resolution.
• High school diploma or GED required.
• Proficiency in using customer relationship management systems.

Responsibilities

• Act as a trusted advisor to customers by understanding their needs and providing tailored solutions.
• Review and validate billing ticket data for accuracy and policy compliance.
• Create, process and manage customer quotes and orders in the POS system.
• Provide administrative support to the commercial team handling reports and purchase orders.
• Collect, verify, and maintain exemption certificates for the commercial division.
• Investigate and resolve complex customer inquiries through research and collaboration.
• Document customer interactions and follow up to ensure resolution.
• Collaborate with cross-functional teams to improve processes and service levels.
• Maintain knowledge of products, services, and policies to provide accurate information.
• Perform root cause analysis of recurring billing errors and suggest improvements.
• Work additional hours as needed.

Skills

Analytical thinking

Customer service orientation

Problem-solving

Communication skills

Teamwork

Multitasking

Education

High school diploma or GED

Tools

CRM systems

Job description

Tilcon Connecticut Inc., a CRH company, seeks a Sales Administrative Assistant to serve as the primary contact for customers, addressing inquiries, resolving issues, and delivering exceptional service. The role blends analytical thinking with problem-solving and a passion for helping others.

You will review billing tickets for accuracy, process quotes and orders in the POS system, support the commercial team with reports and exemption certificates, and collaborate with cross-functional teams to