Sales Account Representative

Supermicro, Inc.; San Jose (CA); On-site; USD 73,000 - 80,000; Full time

Job summary

Supermicro Computer is seeking a Sales Account Representative with a proven track record in selling technical solutions and building enterprise-level relationships. The role emphasizes maintaining accounts, coordinating with multiple internal teams, and achieving sales quotas.

The candidate should have 1+ years of tech-industry customer service experience, strong Excel skills, and excellent communication abilities.

Qualifications

• Associate degree required; bachelor’s strongly preferred.
• 1+ years of customer service experience in tech industry.
• Data entry with strong attention to detail; scheduling production and tracking orders.
• Demonstrated ability to communicate effectively through phone, email, verbal and presentation.
• Experience in customer service and dealing with clients directly; strong problem solving skills.
• Strong organizational skills and a proven track record of meeting or exceeding duties.

Responsibilities

• Maintain sales accounts and provide technical and administrative product information.
• Monitor inventory and coordinate with purchasers; report discrepancies.
• Facilitate cross-functional liaison between sales, purchasing, production, procurement and logistics.
• Assist in intra-company project coordination between sales and non-sales teams.
• Update clients on order status; handle credit issues and returns negotiations.
• Build strong customer relationships and prepare daily reports for clients.
• Provide backup support to managers and team members.
• Other duties as assigned.

Skills

Customer service

Communication

Data entry

Problem solving

Organization

Education

Associate degree

Bachelor's degree

Tools

Excel

Job description

Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro Computer is looking for a Sales Account Representative who has experience with selling technical solutions and developing business. The ideal candidate must also have a proven track record in winning enterprise level relationships and consistently achieving and exceeding assigned sales quotas.

Essential Duties and Responsibilities:

• This position will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers and feedback to internal departments in a timely manner for any discrepancies
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects, compose report and send to clients on daily basis
• Provide backup support for the manager and team members
• Other duties may also be assigned

Qualifications:

• Associate degree is required, bachelor degree is strongly preferred
• 1+ years of customer service experience in tech industry is desired
• Experience in data entry with strong attention to details. Familiar with scheduling production and tracking orders
• Possess strong communication skills, ability to communicate both effectively and professionally through: phone, E-mail, verbal and presentation – these will be closely evaluated skills across multiple disciplines, cultures and geographies
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Strong organizational skill, consistent track record of meeting or exceeding assigned jobs
• Must have expert knowledge on excel

Salary Range

$72,500 - $80,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.