Sales Operations Specialist

Supermicro; Wayne (CA); On-site; USD 73,000 - 75,000; Full time

Job summary

Supermicro is seeking a Sales Operation Specialist to support the Sales Department with process troubleshooting, training, and cross-functional collaboration. The role involves handling inquiries, distributing leads by territory, and maintaining essential documentation to ensure ISO-compliant operations.

The successful candidate will have an associates degree (BA/BS preferred), at least two years in sales operations, and strong communication skills.

Qualifications

• Associates degree required; BA/BS preferred.
• 2 years sales operation experience preferred.
• Strong professional communication across phone, written/email, verbal, and presentation skills.
• Experience in customer service and dealing with internal customers.

Responsibilities

• Support Sales with troubleshooting, problem-solving, and training on Sales processes and tools.
• Resolve Sales Department operation issues.
• Maintain Sales Operations Handbook, WIPs, and other forms to comply with ISO Standards.
• Plan and organize quarterly New Sales Trainings with various departments and PMs.
• Set up and run weekly Sales Meetings / Lunch Trainings.
• Create training materials and provide training to sales on internal procedures.
• Respond to all Sales inquiries via email, phone, and reseller website; forward relevant information by territory.
• Distribute incoming leads to salespeople based on territories.
• Screen and review all documentation related to New Account Applications and Lead Registrations; maintain the Account Application Website.
• Support Global Sales personnel while onsite at headquarters.

Skills

Communication

Problem-solving

Detail-oriented

Multi-tasking

Customer service

Presentation

Education

Associates degree

BA/BS preferred

Tools

SAP CRM

Job description

Job Req ID: 30585

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Supermicro's sales team is looking for a dynamic Sales Operation Specialist to assist our Sales Department in managing Sales related procedure, account set up, training etc. The position will also be a liaison across different functions, department, and other duties. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities

• Support Sales Department through with troubleshooting, problem-solving, and training on Sales processes and tools
• Resolve Sales Department with operation issues
• Control and maintain Sales Department documentation including Sales Operations Handbook, WIPs, and other forms to comply with ISO Standards
• Working with various departments and PMs, plan and organize quarterly New Sales Trainings
• Setup and run weekly Sales Meetings / Lunch Trainings
• Create training materials and provide training to sales on internal procedure
• Answer and respond to all Sales Inquiries through email, phone, and via the reseller website, and forward relevant information to sales, based on territories
• Distribute incoming leads to salespeople, based on territories
• Screen and review all documentation related to New Account Applications and Lead Registrations. Maintain and update the Account Application Website
• Support Global Sales personnel while onsite at headquarters

Qualifications

• Associates degree required | BA/BS degree preferred
• 2 years of sales operation experience preferred
• Possesses strong professional communication skills including: phone, written/email, verbal, presentation - these will be closely evaluated skills across multiple disciplines, cultural and geographies
• Experience in customer service and dealing with internal customers
• Must have problem-solving skills and be detail-oriented and be able to multi-task
• Consistent track record of meeting or exceeding assigned jobs
• Previous SAP - CRM experience is preferred
• Bilingual in Mandarin is a Plus

Salary Range

$72,500 - $75,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.