Sales Account Manager

AFC Industries, Inc.; Berwick (Columbia County); On-site; USD 65,000 - 90,000; Full time

Job summary

AFC Industries, Inc. is expanding its sales team with an Account Manager to drive revenue by managing key customer relationships and qualifying new opportunities.

The role combines outbound prospecting, inbound leads, and account development while collaborating with internal teams to deliver ergonomic furniture solutions for diverse client needs. A consultative salesperson will navigate complex buying cycles with architects and procurement stakeholders.

Qualifications

• 1–3 years of inside sales or B2B sales experience required.
• Bachelor’s degree in Business, Marketing, Design, Ergonomics, or related field preferred.
• Strong written and verbal communication skills

Responsibilities

• Manage and grow a portfolio of assigned customer accounts as primary contact.
• Generate new business through outbound prospecting and follow-up outreach.
• Prepare, present, and follow up on quotes to close opportunities.
• Maintain accurate CRM records including pipeline and forecasts.
• Collaborate with Customer Service and cross-functional teams for seamless experiences.
• Consistently achieve monthly, quarterly, and annual sales goals.
• Identify cross-selling and upselling opportunities.
• Conduct regular customer check-ins and business reviews.
• Navigate complex buying cycles with architects, designers, facility managers, and procurement stakeholders.

Skills

Inside sales

B2B sales

Communication skills

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

The Sales Account Manager is responsible for generating revenue by managing customer relationships, qualifying sales opportunities, and closing new business. This role combines outbound prospecting, inbound lead management, and account development while working closely with internal teams to deliver high-quality ergonomic furniture solutions.

This role drives business growth by promoting AFC Industries’ portfolio of ergonomic workstations, medical carts, wall-mounted workstations, height-adjustable furniture, and custom-designed solutions.The ideal candidate is a consultative salesperson who can understand customer workflow challenges, propose ergonomic solutions, and navigate complex buying cycles involving architects, designers, facility managers, and procurement stakeholders.

Key Responsibilities

• Manage and grow a portfolio of assigned customer accounts, serving as the primary point of contact and trusted advisor.
• Build and maintain strong, long-term customer relationships that drive retention, satisfaction, and loyalty.
• Generate new business opportunities through proactive outbound prospecting, including phone calls, email campaigns, and follow-up outreach.
• Conduct regular customer check-ins and business reviews to understand client goals, identify challenges, and recommend solutions.
• Qualify inbound leads and convert them into sales opportunities.
• Prepare, present, and follow up on quotes and proposals to move opportunities through the sales cycle and close business.
• Consistently achieve or exceed monthly, quarterly, and annual sales goals.
• Maintain accurate and up-to-date CRM records, including customer interactions, pipeline activity, forecasts, and sales performance.
• Identify opportunities to expand existing accounts through cross-selling and upselling additional products and services.
• Collaborate with Customer Service and cross-functional teams to ensure a seamless customer experience and support long-term client success.

Qualifications

• 1-3 years of inside sales or B2B sales experience required.
• Bachelor’s degree in Business, Marketing, Design, Ergonomics, or a related field preferred.
• Excellent written and verbal communication skills, with a strong ability to engage customers via email and phone.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.
• Highly organized, self-motivated, competitive, and results-oriented.
• Proven ability to manage multiple sales opportunities and priorities in a fast-paced environment.

Location: In Office

Compensation:

• Base Salary plus commission
• On-Target Earnings (OTE): $65,000 - $90,000