Sales Account Executive, OTA

Entertainment Places; Orlando, Northern (FL, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible-Spe

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment is seeking a Sales Account Executive to support the OTAs and National Accounts team, managing relationships with online travel agencies and national partners. You will handle day-to-day account needs, promote contracts and promotions, and guide cross-functional teams to resolve issues and seize opportunities.

The role emphasizes strong customer service, detailed contract management, and data-driven account planning, with travel expectations and a focus on

Qualifications

• Bachelor's degree is required.
• 2–5 years of sales or account management experience.
• Ability to build relationships across internal teams and external partners.
• Excellent customer service with a partner-first approach.
• Strong written and verbal communication.
• High attention to detail with contracts and rates.
• Proficiency in MS Word, Excel, and PowerPoint.

Responsibilities

• Support day-to-day account management for a portfolio of OTA and national account partners, serving as a responsive and reliable point of contact.
• Assist in the execution of contracts, rate loads, promotions, and marketing initiatives in partnership with internal teams and account contacts.
• Monitor account performance and identify trends, opportunities, and areas of concern to report to the Senior Manager.
• Coordinate with revenue management, marketing, and distribution to resolve partner issues quickly and accurately.
• Assist with preparing account reporting, performance summaries, and materials for partner meetings.
• Support onboarding of new OTA and national account partners for a smooth start to the relationship.
• Build strong working relationships with partner contacts, providing high level of customer service.
• Stay current on industry trends, competitive activity, and partner marketing/merchandising to inform strategy.

Skills

Customer service

Collaboration

Communication skills

Attention to detail

Time management

Education

Bachelor's Degree

Tools

MS Word

Excel

PowerPoint

Job description

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team.

What you get to do:

As the Sales Account Executive, you will support the OTAs and National Accounts team in managing and growing relationships with online travel agencies and national reseller partners. This position is responsible for day-to-day account support, helping ensure partners have what they need to sell effectively, and working cross-functionally to resolve issues, execute promotions, and identify new opportunities for growth. The Sales Account Executive will report to the Senior Manager, OTAs and National Accounts, and will play an important role in delivering a high standard of service and partnership to our reseller and OTA accounts.

Specific responsibilities will include, but not be limited to:

• Support day-to-day account management for a portfolio of OTA and national account partners, serving as a responsive and reliable point of contact
• Assist in the execution of contracts, rate loads, promotions, and marketing initiatives in partnership with internal teams and account contacts
• Monitor account performance and help identify trends, opportunities, and areas of concern to bring to the attention of the Senior Manager
• Coordinate with internal teams (revenue management, marketing, distribution) to resolve partner issues quickly and accurately
• Assist with the preparation of account reporting, performance summaries, and materials for partner meetings
• Support onboarding of new OTA and national account partners, helping ensure a smooth start to the relationship
• Build strong working relationships with partner contacts, providing a high level of customer service and responsiveness
• Stay current on industry trends, competitive activity, and partner marketing/merchandising practices to help inform account strategy

What it takes to succeed:

• Bachelor's Degree required
• 2-5 years of experience in sales, account management, or a related field
• Strong collaborative work skills, with the ability to build effective working relationships across internal teams and external partners
• Intellectual curiosity and a genuine interest in understanding the business and how the pieces fit together
• Excellent customer service skills, with a responsive, partner-first approach to account support
• High attention to detail, particularly when managing contracts, rates, and account information
• Strong written and verbal communication skillsAbility to manage multiple accounts and priorities in a fast-paced environment
• Proficiency using MS Word, Excel, and PowerPoint
• Experience in the themed entertainment, hospitality, travel industries is a plus
• Experience working with Online Travel Agencies (OTAs) is a plus

What else is important:

• Travel – 10-15%

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.