Sale Support Representative

Flowserve Corporation; Port Arthur (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Flowserve Corporation in Port Arthur, Texas, is seeking an experienced Sales Support professional to act as the primary liaison for customers throughout the sales process. You will develop proposals, coordinate with engineering and operations, and ensure accurate quotations and contracts.

The role emphasizes forecasting, data-driven insights, and continuous improvement of commercial processes. The ideal candidate has 5+ years in industrial sales support or related fields, strong Excel and

Qualifications

• 5+ years of experience in Sales Support, Commercial Operations, or related roles in industrial manufacturing.
• Experience coordinating cross-functional activities with engineering, operations, and finance.
• Strong communication, organizational, and problem-solving skills.
• Proficient in Excel and CRM/ERP tooling.

Responsibilities

• Provide primary customer contact, delivering timely, professional support through sales cycles.
• Prepare and deliver accurate quotations and commercial proposals.
• Support contract administration and ensure compliance with requirements.
• Assist with sales forecasting, reporting, and performance analytics.
• Collaborate with internal teams to develop competitive customer solutions.
• Maintain CRM/ERP records and ensure data accuracy.

Skills

Sales Support

Commercial Operations

Customer Service

Inside Sales

Quotations

Contract Administration

Forecasting

Cross-functional Collaboration

Excel Proficiency

Education

Bachelor's degree in Business, Engineering, Supply Chain, or related discipline

Tools

Salesforce

ERP Systems

Excel

Job description

Key Responsibilities

Customer & Commercial Support Serve as a primary point of contact for customers, providing timely and professional support throughout the sales process. Build strong relationships with internal and external stakeholders to ensure customer satisfaction and successful order execution. Review customer specifications, technical documentation, and commercial requirements to develop accurate proposals and quotations. Support the administration of commercial contracts and customer agreements, ensuring compliance with company requirements. Quotation & Proposal Management Lead the preparation, coordination, and delivery of aftermarket quotations and commercial proposals. Manage opportunities through the complete proposal lifecycle, ensuring responsiveness, accuracy, and on‑time delivery. Partner with engineering, manufacturing, quality, and operations teams to develop competitive customer solutions. Utilize quoting tools and workflows to improve cycle times, reduce rework, and increase proposal effectiveness. Sales Operations & Forecasting Support monthly, quarterly, and annual sales forecasting activities. Analyze sales performance data and provide actionable insights to sales leadership. Assist with sales productivity reporting, pipeline management, forecast accuracy, and performance analytics. Prepare reports and business review materials to support strategic decision-making. Continuous Improvement Identify opportunities to streamline processes, improve customer responsiveness, and enhance operational efficiency. Participate in continuous improvement initiatives that support business objectives and customer expectations. Maintain accurate records and documentation within CRM, ERP, and sales tracking systems.

Preferred Qualifications

Required 5+ years of experience in Sales Support, Commercial Operations, Customer Service, Inside Sales, Quotations, or Contract Administration within an industrial or engineered manufacturing environment. Experience supporting customer accounts and coordinating cross‑functional business activities. Strong communication, organizational, and problem‑solving skills. Ability to manage multiple priorities within a fast‑paced environment. Proficiency with Microsoft Office applications, particularly Excel. Preferred Experience supporting industrial products such as valves, pumps, flow control equipment, rotating equipment, mechanical systems, or related engineered products. Working knowledge of quotation development, pricing strategy, contract review, and commercial terms. Experience utilizing Salesforce, CRM platforms, and/or ERP systems. Familiarity with aftermarket services, repair operations, or industrial distribution channels. Experience supporting customers within power generation, utilities, oil & gas, chemical processing, water treatment, or industrial manufacturing markets. Bachelor's degree in Business, Engineering, Supply Chain, or a related discipline. mps, rotating equipment, actuators, seals, or flow‑control products