SAH Patient Access Coordinator I

Brown University Health; Fall River (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health in Fall River, MA seeks a patient access specialist to ensure accurate patient identification and secure payments. You will collect demographics, verify insurance eligibility, and document in hospital systems while upholding HIPAA and compliance standards.

Role emphasizes teamwork, customer service excellence, and adherence to SOPs, with daily interactions across departments to streamline patient flow and enhance service quality.

Qualifications

• 1-2 years experience in a hospital/clinic/physician office preferred.
• Aptitude for familiarity with patient access tools, systems and technologies.
• Microsoft Office required.
• Excellent customer service/communications skills.
• Comfortable with collection process and uninsured solutions.
• Knowledge of Medical Terminology preferred.
• Proven ability to work as part of a team.

Responsibilities

• Greets, receives and escorts patients per customer service guidelines.
• Collects demographics, insurance eligibility and financial info; documents in system.
• Use and follow SOPs, tools, software and websites accurately.
• Identify current balances; educate patients on financial responsibilities and collect.
• Screen self-pay patients and facilitate solution applications or payments.
• Interview patients bedside as needed to facilitate timely solutions (ED only).
• Assist with secured installment plans when applicable.
• Ensure hospital/regulatory requirements are met (HIPAA, rights, proxies).
• Complete registration paperwork to facilitate patient flow and meet targets.
• Deliver exemplary customer service; work with other departments and peers.

Skills

Customer service

Microsoft Office

Team player

Aptitude for patient access tools

Medical terminology

Education

High School Diploma or equivalent

Medical Assistant course preferred

Associate degree preferred

Job description

Summary

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In Addition To Our Values, All Employees Are Expected To Demonstrate The Core Success Factors Which Tell Us How We Work Together And How We Get Things Done. The Core Success Factors Include

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

Key Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

Required Qualifications

• 1-2 years experience in a hospital/clinic/physician office or related field preferred
• Aptitude for / familiarity with patient access tools, systems, and technologies
• Microsoft Office required
• Excellent customer service/communications skills.
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team

Education

• High School Diploma or equivalent required
• Graduate of a Medical Assistant or Medical Terminology course preferred
• Associate degree or equivalent preferred

Pay Range

$18.30-$26.66

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type

M-F (7:30am-4:00pm)

Work Shift

Day

Driving Required

Yes

Union

1199 Seiu United Healthcare Workers East