SAH Administrative Assistant II

Brown University Health; United States; On-site; USD 28,000 - 41,000; Part time

Job summary

Brown University Health seeks a dedicated administrator to provide leadership and support to all administrative staff, improving efficiency and ensuring excellent customer service for patients and a positive overall experience.

The role emphasizes values of Compassion, Accountability, Respect and Excellence, and applies core Success Factors like Trust, Diversity and Collaboration in daily work to benefit patients and colleagues alike.

Qualifications

• 3-5 years experience in related field
• Excellent phone and face-to-face customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative in the absence of management
• Good judgment and problem-solving skills
• Possess good organization skills and time management
• Ability to develop and train administration staff new processes to promote efficiency and patient experience

Responsibilities

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Performs other duties as assigned

Skills

Excellent phone and face-to-face CSR

Excellent written and verbal通信

Independent work with initiative

Good judgment and problem-solving

Organization and time management

Staff training and process development

Education

High School Diploma or Associates Degree

Job description

SUMMARY

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• 3-5 years experience in related field
• Excellent phone and face-to-face customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative in the absence of management
• Good judgment and problem-solving skills
• Possess good organization skills and time management
• Ability to develop and train administration staff new processes to promote efficiency and patient experience

EDUCATION

• High School Diploma or preferably Associates Degree in related field

Pay Range

$20.32-$29.68
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type

3 days per week 8am-430pm

Work Shift

Day

Driving Required

No

Union

1199 Seiu United Healthcare Workers East