Safety Supervisor

Via; Montgomery (AL); Presencial; USD 44 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Retirement benefits

Resumo da oferta

Via is seeking a Safety Supervisor in Montgomery, AL to oversee service operations for Montgomery's Public Transit. You will supervise drivers, train staff, assist riders, and manage incidents, with possible driving shifts when needed.

The role is full-time, shift-based, in-person out of Montgomery, Alabama, with evenings, weekends, and extended hours possible. The position requires a CDL with Passenger Endorsement, 3+ years in transportation with at least 1 year in supervision, and strong

Qualificações

• 3+ years in transportation services or similar industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old.
• Hold a Commercial Driver’s License (CDL) and Passenger Endorsement with a clean driving record.

Responsabilidades

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise.
• Go to the scene of accidents and incidents to manage processes and protocols.
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities.
• Learn the fundamentals of Via operations and related safety procedures.
• Perform the routine operation of vehicles, including pre- and post-shift inspections.

Conhecimentos

Supervision

Training & coaching

Customer service

Conflict de-escalation

Incident management

Communication

Driver operations

Safety procedures

Tablet usage

Montgomery knowledge

Formação académica

CDL with Passenger Endorsement

High school diploma

Transportation/logistics certification

Ferramentas

Google Suite

Descrição da oferta de emprego

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Safety Supervisor, you will oversee service operations for Montgomery's Public Transit. You will supervise driver performance, train drivers, support riders, de‑escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders.
This is a full-time, shift‑based position requiring approximately 40–45 hours per week (8–9 hour shifts) in‑person based out of Montgomery, Alabama. While standard schedules are provided, this role does require flexibility and your fixed schedule could include evenings, weekends, and on occasion extended hours as business needs arise.

What You’ll Do:

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles, including pre- and post-shift inspections

Who You Are:

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old
• Hold a valid Commercial Driver’s License (CDL) and Passenger Endorsement with a clean driving record.
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Possess good knowledge of the city and community of Montgomery
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• Able to deal effectively and courteously with all customers and the public
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary range: $32 - $36 / hour
• Hours/Shifts: Varied
• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.

Ready to join the ride?

Via is an equal opportunity employer.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.