Transit Safety Manager

Via; Tulare (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

Via in California is seeking a Transit Safety Manager to oversee driver safety programs, lead training, and support market operations to ensure drivers meet safety and service standards.

You will conduct post-incident reviews, drive safety data analysis, and partner with operations to align practices with company goals, with opportunities to advance in leadership and certification programs.

Qualifications

• CDL with passenger endorsement required.
• 3+ years of experience in driver training, operations management, or field supervision.
• Proven ability to coach, motivate, and manage performance among diverse driver teams.
• Strong understanding of safety protocols, ADA requirements, and DOT regulations.
• Excellent communication and interpersonal skills; able to train and inspire adult learners.
• Comfort balancing field work with administrative and compliance tasks.
• Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc.)

Responsibilities

• Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards.
• Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements.
• Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents.
• Lead root cause analyses for accidents and incidents and develop corrective action plans.
• Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance.

Skills

CDL with passenger endorsement

Driver training

People management

Safety protocols knowledge

ADA & DOT knowledge

Communication

Digital tools proficiency

Tools

LMS platforms

Dashboards

Spreadsheets

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As the Transit Safety Manager, you will oversee driver safety programs, lead in-person and virtual training, and support market operations to ensure our drivers meet the highest standards of safety and service.

What You’ll Do:

• Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards.
• Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements.
• Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents.
• Lead root cause analyses for accidents and incidents and develop corrective action plans.
• Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance.
• Wheelchair Securement & Passenger Sensitivity
• Defensive Driving
• De-escalation & Customer Interaction
• CPR/First Aid & Emergency Procedures
• Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions.
• Maintain training documentation, certifications, and compliance records.
• Conduct regular ride along’s to observe service quality, reinforce training, and coach drivers in real-world conditions.
• Serve as a visible leader across markets - fostering a culture of safety, accountability, and support.
• Partner with operations, safety, and compliance teams to align local practices with company-wide goals.
• Assist in driver scheduling for trainings and ensure operational readiness.
• Support reporting and communication between field teams and central operations

Who You Are:

• Commercial Driver’s License (CDL) with passenger endorsement required.
• 3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings.
• Proven ability to coach, motivate, and manage performance among diverse driver teams.
• Strong understanding of safety protocols, ADA requirements, and DOT regulations.
• Excellent communication and interpersonal skills; able to train and inspire adult learners.
• Comfort balancing field work with administrative and compliance tasks.
• Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc)

Certifications & Professional Development:

We will support continued professional development and certification renewal, including:

• PASS (Passenger Assistance Safety and Sensitivity)
• LLLC Defensive Driving
• CPR/First Aid
• De-escalation Training
• Other state- or service-specific certifications as needed.

Compensation and Benefits:

• Salary Range: $75,000 - $90,000 / year
• Final salary will be determined based on experience, knowledge, and skills.
• Comprehensive benefits package, including medical coverage, paid time off, and 401(k) matching.
• Opportunities for certification, advancement, and leadership development.

Ready to join the ride?

Via is an equal opportunity employer.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.