Safety Service Attendant

Lompoc Valley Medical Center; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Safety Service Attendant to ensure the safety of staff, patients, and visitors at their facility. The role involves managing incidents, collaborating with emergency department leadership, and maintaining a professional demeanor under pressure. Candidates should possess a high school diploma and relevant security training, with a focus on communication and de-escalation skills.

Qualifications

• High School diploma required; security training preferred.
• Experience in security and de-escalation is necessary.
• Certifications in de-escalation and self-defense within 120 days of employment.

Responsibilities

• Provide security protection for staff, patients, and visitors.
• Respond to escalating incidents and address safety hazards.
• Perform rounds to maintain a visible presence.

Skills

Report writing

Strong communication

Calm demeanor

Proactive planning

De-escalation skills

Spanish speaking

Education

High School diploma

Security and de-escalation training

Job description

Join to apply for the Safety Service Attendant role at Lompoc Valley Medical Center

Salary Range: $18.35 - $21.81

Pay rates are determined based on experience and internal equity.

Position Summary

• Under the general supervision of the Director of Facilities Maintenance, provide security protection for staff, patients, and visitors.
• Operate under the direction of the Emergency Department Director and/or Charge Nurse.
• Exercise a calm demeanor, manage escalating events to prevent further escalation.
• Work well under stress or tight deadlines.
• Collaborate effectively with supervisors, co-workers, patients/residents, family members, and visitors.

District Responsibility

• Support Lompoc Valley Medical Center (LVMC) Mission and Values.
• Demonstrate respect and professional courtesy to all patients, visitors, providers, and staff members, per LVMC "Commitment to Care".
• Use C-I-CARE principles when communicating with others.
• Participate in Performance Improvement Activities.
• Engage in Professional Development, training, and certifications specific to the trade.

Position Duties/Responsibilities

• Main work location: Lompoc Valley Medical Center Emergency Department.
• Maintain a professional image and demeanor. Use interpersonal skills and customer service to foster a positive environment.
• Collaborate with Emergency Department leadership to ensure safety.
• Perform rounds to maintain a visible presence.
• Respond promptly to escalating incidents, identify issues, and address safety hazards.
• Assist in re-direction and de-escalation of patient or visitor situations as directed.
• Utilize CPI Advanced Education training to prevent and intervene in aggressive behaviors, seclusion, and restraint.
• Assist in restraining patients as required under supervision.
• Perform safety searches and inventory of personal belongings when directed.
• Prevent vandalism, theft, and abuse through routine patrols.
• Adhere to LVMC policies, California State, and federal laws.
• Collaborate with contracted security services.
• Remain in assigned areas and complete duties.
• Provide shift pass-down reports at beginning and end of shifts.
• Maintain positive relationships with law enforcement.

Essential Functions

• Knowledge of Life Safety Code, California laws related to healthcare, violence in the workplace, security limitations, and mental health.
• Understanding of alarms, codes, and appropriate reactions.
• Leadership and teamwork skills.
• Maintain patient and LVMC privacy, adhere to HIPAA and privacy policies.

Position Qualifications

• Education: High School diploma; security and de-escalation training preferred.
• Experience: Security and de-escalation experience.
• Certifications: Complete courses within 120 days of employment, such as Verbal De-escalation, Self Defense, and other CPI & NAPPI courses.
• Skills: Report writing, strong communication, calm demeanor, proactive planning, de-escalation skills; Spanish speaking is a plus.
• Note: LVMC may modify minimum requirements based on organizational needs.

Working Conditions

• Frequent contact with patients, visitors, physicians, and staff.
• Potential exposure to blood and body fluids (Class IV risk).
• Occasional physical demands.
• Prolonged standing, sitting, walking, and light physical activity.