Safety & Security Manager

meowwolf; Grapevine (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Meow Wolf in Grapevine, TX is seeking a Safety & Security Manager to lead on-site security for our exhibition. You will guide reporting security personnel and collaborate with multiple departments to deliver high guest safety and satisfaction.

The role requires at least 5 years in security leadership, OSHA 30 certification, and proven ability to implement policies, manage budgets, and coordinate with local agencies.

Join a company dedicated to belonging and creative experiences.

Qualifications

• Minimum 5 years in a leadership role within safety & security, preferably in hospitality or related industries.
• Proven work experience as Safety & Security Manager or Supervisor.
• OSHA 30 - General Industry Certification.
• Experience creating safety policies, procedures, and training programs.
• Budget development and adherence experience.
• Excellent written and verbal English communication.
• Customer service oriented with strong problem-solving and multitasking abilities.

Responsibilities

• Plan, direct, coordinate security activities to safeguard assets, employees, guests.
• Oversee contracted security services and ensure compliance with regulations.
• Manage vendor relationships and track KPIs for contract security teams.
• Schedule all full-time and part-time Security Officers.
• Ensure adherence to approved budgets and justify over-budget spending.
• Enhance safety through operational procedures and training.
• Prepare management reports on incidents, trends, and staffing.
• Coordinate with law enforcement and fire departments as needed.

Skills

Leadership

Communication

Problem-solving

Budget management

Customer service

Team coordination

Education

OSHA 30 Certification

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity : We believe the act of creating together amplifies possibilities.
• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
• Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.
• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description:

Job Disclosures:

Location: (On-site) Grapevine, TX

Job Summary:

The Safety & Security Manager provides guidance and leadership to all reporting security personnel at Meow Wolf within the exhibition. Promotes good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. Must work seamlessly with GM, Operations, Finance, Human Resources, Retail/Merchandise, Food & Beverage, Events, and Sales/Marketing Directors and Managers to ensure delivery of the highest level of guest satisfaction. Reports to the General Manager with a dotted line relationship to the MW INC Director, Risk Management.

Key Responsibilities:

• Plan, direct, coordinate security activities to safeguard company assets, employees, guests, and visitors.
• Oversee contracted security services, conducting routine audits and enforcing strict adherence to regulatory requirements and company safety protocols
• Manage vendor relationships and track key performance indicators to guarantee contract security teams meet or exceed all facility security standards
• Manage scheduling for all full time and part time Security Officers.
• Ensure adherence to pre-approved budget and create justifications for over budget spending as necessary.
• Enhances employee and guest safety through all operational procedures.
• Assures optimum guest satisfaction through the delivery of excellent customer service.
• Conduct physical examinations of company locations to ensure compliance with safety & security policies and requirements.
• As needed, conducts safety & security training for employees, supervisors, and managers.
• Prepare reports for management outlining trends for security issues and incidents on site.
• Evaluates all security procedures and protocols, as well as make recommendations for improvement and risk reduction.
• Manage and maintain the security equipment including metal detectors, two-way radios, etc.
• Establishes and maintains a progressive and empowered workforce. Trains, counsels, and coaches assigned Security personnel in the performance of their duties; prepares and presents performance appraisal reviews.
• Aid in maintaining and updating emergency responses procedures with conducting emergency response training exercises.
• Work with local law enforcement and fire department as needed.
• Develop and compile data for quarterly, and annual audit reports for all incidents, trends, staffing levels, department budget expenses.
• Assists Senior Leadership in developing and implementing new policies and procedures.
• Manage the process of security screening for both employees (if deemed necessary) and guests.
• Coordinate with events, private events, programming, outreach, and other departments for on-site needs related to security process, messaging, etc.
• Secures, screens, and manages outside security vendors as needed.

Required Qualifications

• A minimum of 5 years of experience in a leadership role within the safety & security field, preferably in the hospitality, tourism, or related industries.
• Demonstrated work experience as a Safety & Security Manager or Supervisor
• OSHA 30 - General Industry Certification.
• Established history of creating safety policies, procedures, and protocols.
• Loss Prevention programming experience.
• Proficiency in English, verbal and writing.
• Strong verbal, written, and interpersonal communication.
• Customer service driven with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.Previous experience in budget development and adherence.

Work Environment and Physical Demands

To per