Civic Space Site Supervisor

Elm Street; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

3CDC is seeking a Civic Space Site Supervisor to manage day-to-day operations at Fountain Square, Washington Park, Elm Street, Memorial Hall, Ziegler Park, Imagination Alley, Court Street and beyond.

The role involves leading the Civic Space team, coordinating with Operations and Event Management, and ensuring safety, cleanliness, and top-tier customer service across multiple venues. Expect evening and weekend shifts as required.

Qualifications

• A two- or four-year degree from an accredited college or university in a related degree program is preferred.
• Relevant event management, facility management, and/or hospitality experience required.
• Production or stage management experience is also/alternatively preferred.
• One to two years’ experience managing staff.
• General bar/restaurant/store management experience is preferred.
• Must have a valid state-issued driver’s license with a current address and acceptable driving record.
• Willing to work nights, weekends, and holidays.
• Ability to work well under stress.
• Personable, positive, and enthusiastic attitude with capability to deal effectively with people (both internal and external).
• Ability to communicate clearly verbally and in writing.
• Excellent organizational skills, work habits, and consistent follow-through.
• Must be able to maintain the highest degree of confidentiality.
• General knowledge of social media outlets.
• Experience troubleshooting AV and computer equipment.

Responsibilities

• Take ownership of the Civic Spaces; this is not only event-based, but includes cleanliness, operations, parking, bar sales, facility management, etc.
• Manage the Civic Spaces by focusing on exceeding patrons’ expectations for customer service, quality, safety, and cleanliness.
• Working and coordinating with your Event Management colleagues on understanding the needs for the 3CDC-produced events, partner events, and the third-party programming.
• Oversee site setup, operation, teardown, and/or post event cleanup to ensure quick and efficient turns between events.
• Conduct pre-shift meetings each workday to ensure onsite staff, contractors and volunteers know the goals and key points of each event.
• Provide management and on-the-job coaching of the civic space team (operations, event, and bar staff) and report accurate feedback to Operations Management.
• Coordinate with technical staff to ensure smooth execution of event production elements.
• Train staff on all event related tasks: POS, cash handling, bartending, pre/post event cleaning checklists, and all other event-related tasks specific to the civic space.
• Take ownership of beverage service delivery, from what selections we offer to how we deliver the product to the consumer.
• Maintain inventory by accurately tracking the procurement, receipt, and reconciliation of all beverage, beverage supplies, and event equipment.
• Assist Managers in tracking and planning product inventory levels.
• Build and maintain strong relationships with 3CDC community partners and event stakeholders such as police, sponsors, performers, partners, contractors, and third-party event organizers.
• Continually evaluate onsite safety measures, train staff and volunteers on emergency procedures, and conduct immediate and complete reporting of all liability issues, this includes maintaining an incident reports log.
• Assist the Communications Team in executing social media tasks onsite during events.
• Other duties as assigned.

Skills

Event management

Staff supervision

Customer service

Communication

Safety procedures

AV troubleshooting

Social media familiarity

POS/cash handling

Team leadership

Confidentiality

Organizational skills

Pressure handling

People skills

Written/verbal communication

Staff training

Event coordination

Education

Two- or four-year degree in related field

Tools

AV equipment

POS systems

Job description

The Cincinnati Center City Development Corporation (3CDC) is a tax-exempt nonprofit focused on revitalizing Cincinnati’s urban core, particularly the Central Business District and Over-the-Rhine. Partnering with the City of Cincinnati and the corporate community, 3CDC works to create a vibrant downtown through development, programming, and district management, supported by a team of roughly 185 full-time and 150 part-time staff.

3CDC At-a-Glance

• 3CDC has contributed to more than $2B in development across Downtown and OTR, including civic spaces, mixed-income housing, and mixed-use projects.
• The organization manages nearly 700K square feet of commercial space, ~200 apartment units, and 5,900+ parking spaces, generating $51M+ annually.
• 3CDC oversees seven civic spaces, hosting nearly 1,600 free events each year.
• 3CDC also manages the Downtown Cincinnati and OTR South Special Improvement Districts, providing clean and safe services, outreach, beautification, and marketing.

Why Join Us?

At 3CDC, you’ll have the opportunity to work in a collaborative, fast-paced environment where your contributions make a tangible impact on the community. This role offers meaningful industry experience, opportunities for professional growth, and the chance to be part of a team dedicated to strengthening and energizing Cincinnati’s urban core.

Job Summary

The Civic Space Site Supervisor works on behalf of management to oversee day-to-day operations held at Fountain Square, Washington Park, Elm Street, Memorial Hall, Ziegler Park, Imagination Alley, Court Street and other potential Civic Spaces.

The seven Civic Spaces are managed to the highest standards in all aspects of physical maintenance, safety, and customer service. In a typical year 3CDC produces approximately 800 events and hosts/facilitates an average of 250 third-party events, all of which attract millions of people to our locations. Beverage sales play a large role in our event programming and provide a substantial amount of revenue to subsidize the civic spaces.

The Civic Space Site Supervisor will be directly responsible for the overall day-to-day site management at 3CDC managed Civic Spaces, Over the Rhine District, and Central Business District. Working with the Operations Management and Event Management Teams, the Civic Space Site Supervisor will oversee all events held at the specific site, making sure the delivery is held to the 3CDC standard. This position is responsible for the overall day-to-day event and site management; including but not limited to managing staff levels in accordance with the needs of the space, developing and facilitating daily event setups, creating and managing event planning documents, ensuring events are properly executed, and developing the overall team to be flexible and manage events of various sizes. This position works primarily second shift.

Tasks

• Take ownership of the Civic Spaces; this is not only event-based, but includes cleanliness, operations, parking, bar sales, facility management, etc. This also means that you are the primary contact for all onsite functions, which may require being available outside of regularly scheduled hours.
• Manage the Civic Spaces by focusing on exceeding patrons’ expectations for customer service, quality, safety, and cleanliness.
• Working and coordinating with your Event Management colleagues on understanding the needs for the 3CDC-produced events, partner events, and the third-party programming. This includes working with Manager(s) to prepare event and onsite operations paperwork.
• Oversee site setup, operation, teardown, and/or post event cleanup to ensure quick and efficient turns between events. This includes supporting the team across all civic spaces and including the ice rink season, when event schedule allows.
• Conduct pre-shift meetings each workday to ensure onsite staff, contractors and volunteers know the goals and key points of each event. Evaluates daily needs and adjust the standard plan to meet the needs of each site.
• Provide management and on-the-job coaching of the civic space team (operations, event, and bar staff) and report accurate feedback to Operations Management. Staffing includes a multitude of positions including but not limited to bathroom attendants, playworkers, and volunteers.
• Coordinate with technical staff to ensure smooth execution of event production elements.
• Train staff on all event related tasks: POS, cash handling, bartending, pre/post event cleaning checklists, and all other event-related tasks specific to the civic space.
• Take ownership of beverage service delivery, from what selections we offer to how we deliver the product to the consumer.
• Maintain inventory by accurately tracking the procurement, receipt, and reconciliation of all beverage, beverage supplies, and event equipment. This includes a regular inventory of POS iPads and registers.
• Assist Managers in tracking and planning product inventory levels.
• Build and maintain strong relationships with 3CDC community partners and event stakeholders such as police, sponsors, performers, partners, contractors, and third-party event organizers.
• Continually evaluate onsite safety measures, train staff and volunteers on emergency procedures, and conduct immediate and complete reporting of all liability issues, this includes maintaining an incident reports log.
• Assist the Communications Team in executing social media tasks onsite during events.
• Other duties as assigned.

This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.

Qualifications, skill and/or specialized knowledge

• A two- or four-year degree from an accredited college or university in a related degree program is preferred.
• Relevant event management, facility management, and/or hospitality experience required.
• Production or stage management experience is also/alternatively preferred.
• One to two years’ experience managing staff.
• General bar/restaurant/store management experience is preferred.
• Must have a valid state-issued driver's license with a current address and acceptable driving record.
• Willing to work nights, weekends, and holidays.
• Ability to work well under stress.
• Personable, positive, and enthusiastic attitude with capability to deal effectively with people (both internal and external).
• Ability to communicate clearly verbally and in writing.
• Excellent organizational skills, work habits, and consistent follow-through.
• Must be able to maintain the highest degree of confidentiality.
• General knowledge of social media outlets.
• Experience troubleshooting AV and computer equipment.

Disclaimer

This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.