Operations Supervisor

Loomis US; Austin (TX); On-site; USD 63,000 - 69,000; Full time

Benefits offered by this job

Vacation & Sick Time

Health Insurance

Vision Insurance

401(k) Plan

Life Insurance

Flexible Spending and Health Savings

Job summary

Loomis US is seeking an Operations Supervisor to implement policies, monitor daily armored route operations, and lead a professional, safety‑mocused team. The role focuses on secure, cost-efficient service delivery across routes and vault operations.

You will work with management to foster a skilled, customer‑centred culture, oversee scheduling, and coordinate with branches and vendors to create viable operational solutions for new customers.

Qualifications

• Leadership ability with supervisory experience.
• Strong written and verbal communication skills.
• Experience in transportation, warehousing, or logistics.
• Experience in banking/retail cash and ATM operations preferred.
• Proficient with Microsoft Office suite.

Responsibilities

• Schedule and route daily operations.
• Oversee armored/ATM route, dispatch, vault, and terminal ops.
• Ensure safety and security of employees, vehicles, and facilities.
• Train and supervise operations personnel.
• Respond to customer inquiries and resolve logistical issues.
• Coordinate with sales, branches, divisions, and vendors.

Skills

Leadership presence

Verbal & written communication

Transportation logistics

Banking/ATM operations

Microsoft Office

Tools

Microsoft Office

Job description

Job Description

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Salary commensurate upon skill set, experience and competency in similar roles.

The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures as well as monitoring and controlling daily operations and assisting with long-term operation of armored car routes and the cash vault. The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional employee-centered culture, safe and secure operation, a high level of service delivery, and cost effective and productive operations. This includes operational responsibility for all route operations (armored and ATM), vault and facility security operations as directed by the Operations Manager/Branch Manager.

Typical Duties / Responsibilities

• Complete and maintain scheduling/routing on daily basis
• Oversight and coordination of armored and ATM route, dispatch, first-line ATM maintenance, vault and terminal operations.
• Maintaining effectiveness and efficiency of route, terminal and vault operations.
• Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures
• Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures including terminal opening and closing.
• Investigating accidents and processing required paperwork
• Developing and maintaining customer service capabilities among all operations staff.
• Responding to customer inquiries and or complaints and solving logistical issues.
• Coordinating with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers.
• Controlling overtime hours. Monitoring employee vacation schedules. Maintaining effectiveness and efficiency of operational functions.
• Communication with all employees to Immediately resolve any outstanding issues and/or complaints.
• Completion of any and all additional responsibilities that are assigned by the operations Manager and/or other Management Team Members on an “as needed” basis.
• Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives.
• Recruiting, interviewing, testing, selecting, training and supervising operations personnel.
• Oversight and coordination of maintenance of vehicles, forklifts and other equipment.
• Emergency responses include responses to employee injuries, facility security incidents, vehicle incidents and security investigations.
• Manipulation and maintenance of route and vault data to include manual paperwork and electronic data.
• All other duties as assigned by the Operations Manager/Branch Manager.

Skills And Qualifications

• A valid firearms permit.
• A strong, positive, leadership and supervisory presence proven through professional experience is required.
• Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups is required.
• Experience in transportation and warehousing, transportation logistics, or a related field required.
• Experience in banking or retail cash, and ATM operations preferred.
• Excellent computer skills and a working knowledge of Microsoft Office programs required.
• Strong desire to succeed, advance, grow your career, and work for an industry and company-leading branch is required.

Benefits

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Job Details

Job Family: Exempt

Job Function: Operations

Pay Type: Salary

Hiring Min Rate: 63000 USD

Hiring Max Rate: 69000 USD