SafeHouse Server

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Shift meal

Uniforms provided

Room discounts

Job summary

SafeHouse Milwaukee is seeking a part-time Service Agent to welcome guests in character, take orders, and deliver food and beverages with friendly, efficient service.

You will help maintain the unique spy atmosphere, assist with menu recommendations, and work with a team to ensure a memorable guest experience. This role is ideal for energetic individuals who enjoy interactive service.

Qualifications

• Previous restaurant or guest service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high-energy environment.
• A positive attitude and willingness to engage with guests in a fun and interactive way.
• Ability to stand and walk for extended periods of time.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Welcome guests in character as SafeHouse “agents” and introduce them to the spy-themed environment.
• Engage with guests to enhance the immersive SafeHouse experience.
• Take food and beverage orders accurately and deliver them promptly and efficiently.
• Provide friendly, attentive service to ensure exceptional guest satisfaction.
• Maintain the unique spy culture and atmosphere throughout the restaurant.
• Communicate effectively with fellow agents and kitchen team members to ensure smooth operations.
• Maintain cleanliness and organization of assigned service areas.
• Follow all service standards, safety guidelines, and operational procedures.
• Assist guests with menu recommendations and answer questions about the SafeHouse experience.
• Perform other duties as assigned by leadership.

Skills

Communication skills

Interpersonal skills

Fast-paced environment

Job description

Description

Do you have a flair for the dramatic and enjoy stepping into character to create memorable experiences? Are you energized by engaging with guests and delivering exceptional service in a fun, immersive environment? If so, SafeHouse Milwaukee is looking for an individual to join our elite team of agents and help continue our legendary spy experience.

As a Service Agent at SafeHouse, you will take on the role of a secret agent responsible for welcoming guests (spies), briefing them on their surroundings, and delivering food and beverages in a friendly and efficient manner. Your mission is to ensure every guest enjoys an unforgettable covert operation and leaves ready to return for another mission.

For more than 50 years, SafeHouse Milwaukee has been one of the city’s most unique dining destinations. Concealed somewhere in downtown Milwaukee, this spy‑themed restaurant is filled with hidden doors, two‑way mirrors, secret passageways, and labyrinth corridors designed to immerse guests in a world of espionage. As part of our team, you will help bring this covert operation to life!

What you will be doing:

• Welcome guests in character as SafeHouse “agents” and introduce them to the spy-themed environment
• Engage with guests to enhance the immersive SafeHouse experience
• Take food and beverage orders accurately and deliver them promptly and efficiently
• Provide friendly, attentive service to ensure exceptional guest satisfaction
• Maintain the unique spy culture and atmosphere throughout the restaurant
• Communicate effectively with fellow agents and kitchen team members to ensure smooth operations
• Maintain cleanliness and organization of assigned service areas
• Follow all service standards, safety guidelines, and operational procedures
• Assist guests with menu recommendations and answer questions about the SafeHouse experience
• Perform other duties as assigned by leadership

Position Requirements:

• Previous restaurant or guest service experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast‑paced, high‑energy environment
• A positive attitude and willingness to engage with guests in a fun and interactive way
• Ability to stand and walk for extended periods of time
• Flexible schedule including evenings, weekends, and holidays

What’s in it for you?

• Complimentary shift meal
• Free uniforms
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas
• Career growth opportunities within Marcus Hotels & Resorts

Job Type:

Part‑Time Hourly

Rate: $2.67

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Our properties are known for their unique character, exceptional service, and memorable experiences.

Note:

This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills.

SafeHouse Milwaukee is an equal opportunity employer.