SafeHouse Host - Part Time

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Room and dining discounts

Two-for-one movie passes

Paid time off

Medical, dental, and vision insurance

Life insurance

401k with employer match

Career advancement

Job summary

SafeHouse Milwaukee, part of The Marcus Corporation, seeks a Host Agent to welcome guests, manage reservations and seating, and deliver a fun spy-themed dining experience.

You will escort guests to tables, share specials, coordinate guest flow, handle inquiries, and support the dining room team to ensure every guest departs eager to return.

Qualifications

• Customer service or hospitality experience preferred.
• Outgoing, energetic with strong communication skills.
• Organized and able to handle fast-paced environments.
• Comfortable standing/walking for extended periods and able to lift up to 25 lb.
• Flexible availability including evenings, weekends, holidays.

Responsibilities

• Greet guests on arrival and manage reservations and seating.
• Escort guests to tables, provide menus, and share specials.
• Coordinate table assignments and guest flow.
• Assist with inquiries, special requests, and to-go orders.
• Support the dining room team to ensure guest satisfaction.

Skills

Customer service

Hospitality

Guest-facing experience

Job description

Description

Control, the mastermind and governing force behind SafeHouse, is recruiting undercover service agents to join our team. For more than 50 years, SafeHouse has been delivering an unforgettable espionage experience to visiting agents from around the world. As a globally recognized spy-themed restaurant founded in Milwaukee, our mission is to provide exceptional hospitality, immersive entertainment, and covert-level guest service.

Your mission, should you choose to accept it, is to serve as a Host Agent, acting as the first point of contact for visiting spies (guests). In this role, you'll welcome agents into headquarters, coordinate dining operations, and help create a memorable undercover experience from arrival to departure.

Your Mission Objectives

• Welcome and engage guests upon arrival, managing reservations, wait lists, and walk-in seating while delivering a fun, spy-themed experience.
• Escort agents to their assigned tables, provide menus, communicate specials, and ensure a smooth handoff to the service team.
• Coordinate table assignments and guest flow to support efficient restaurant operations and balanced server sections.
• Assist with reservation inquiries, special guest requests, and to-go orders while maintaining accurate records and communications.
• Support the dining room team with various operational needs and ensure every guest departs feeling appreciated and eager to return.

What We're Looking For

• Previous customer service, hospitality, restaurant, or guest-facing experience preferred.
• Outgoing, energetic personality with strong communication and interpersonal skills.
• Ability to remain organized and composed in a fast-paced, high-volume environment.
• Must be comfortable standing and walking for extended periods and occasionally lifting up to 25 pounds.
• Flexible availability, including evenings, weekends, holidays, and special events.

Top Secret Perks

• Room and dining discounts at Marcus Hotels & Resorts
• "Two-for-one" movie passes at Marcus Theatres
• Paid time off (full time associates) and early wage access
• Medical, dental, and vision insurance after 30 days (full time associates)
• Company-paid life insurance and 401k with employer match
• Career advancement and transfer opportunities within Marcus properties
• Join a fun, dynamic team with a shared mission of excellence (and maybe the occasional spy pun)

Job Type: Part Time

Wage: $15/hour

About Us

A proud part of The Marcus Corporation, SafeHouse Milwaukee has operated undercover for nearly 60 years, crafting unforgettable guest experiences rooted in mystery, fun, and top-secret service. We are "People Pleasing People" and proud to support a team that celebrates individuality and hospitality with flair.

SafeHouse Milwaukee is an Equal Opportunity Employer.