SafeHouse Host - Part Time

Marcus Hotels Inc; Milwaukee (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Room and dining discounts at Marcus H…

Two-for-one movie passes at Marcus The

Paid time off ( full time associates)

Medical, dental, and vision insurance

Company-paid life insurance and 401k

Career advancement opportunities

Job summary

SafeHouse Milwaukee, a spy-themed restaurant in Milwaukee and proud part of The Marcus Corporation, is seeking a Host Agent to welcome guests, manage reservations, and guide spies from arrival to departure in a fun, immersive setting. This part-time role requires an outgoing personality, strong communication, and the ability to stay organized in a fast-paced environment.

Evening and weekend availability is preferred, with benefits including dining discounts, theater passes, and health coverage

Qualifications

• Previous customer service, hospitality, restaurant, or guest-facing experience preferred.
• Outgoing, energetic personality with strong communication and interpersonal skills.
• Ability to remain organized and composed in a fast-paced, high-volume environment.
• Must be comfortable standing and walking for extended periods and occasionally lifting up to 25 pounds.
• Flexible availability, including evenings, weekends, holidays, and special events.

Responsibilities

• Welcome and engage guests upon arrival, managing reservations, wait lists, and walk-in seating while delivering a fun, spy-themed experience.
• Escort agents to their assigned tables, provide menus, communicate specials, and ensure a smooth handoff to the service team.
• Coordinate table assignments and guest flow to support efficient restaurant operations and balanced server sections.
• Assist with reservation inquiries, special guest requests, and to-go orders while maintaining accurate records and communications.
• Support the dining room team with various operational needs and ensure every guest departs feeling appreciated and eager to return.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Job description

Control, the mastermind and governing force behind SafeHouse , is recruiting undercover service agents to join our team. For more than 50 years, SafeHouse has been delivering an unforgettable espionage experience to visiting agents from around the world. As a globally recognized spy-themed restaurant founded in Milwaukee, our mission is to provide exceptional hospitality, immersive entertainment, and covert-level guest service.

Your mission, should you choose to accept it, is to serve as a Host Agent , acting as the first point of contact for visiting spies (guests). In this role, you'll welcome agents into headquarters, coordinate dining operations, and help create a memorable undercover experience from arrival to departure.

Your Mission Objectives

Welcome and engage guests upon arrival, managing reservations, wait lists, and walk-in seating while delivering a fun, spy-themed experience.

Escort agents to their assigned tables, provide menus, communicate specials, and ensure a smooth handoff to the service team.

Coordinate table assignments and guest flow to support efficient restaurant operations and balanced server sections.

Assist with reservation inquiries, special guest requests, and to-go orders while maintaining accurate records and communications.

Support the dining room team with various operational needs and ensure every guest departs feeling appreciated and eager to return.

What We’re Looking For

Previous customer service, hospitality, restaurant, or guest-facing experience preferred.

Outgoing, energetic personality with strong communication and interpersonal skills.

Ability to remain organized and composed in a fast-paced, high-volume environment.

Must be comfortable standing and walking for extended periods and occasionally lifting up to 25 pounds.

Flexible availability, including evenings, weekends, holidays, and special events.

Room and dining discounts at Marcus Hotels & Resorts

“Two-for-one” movie passes at Marcus Theatres

Paid time off ( full time associates) and early wage access

Medical, dental, and vision insurance after 30 days ( full time associates)

Company-paid life insurance and 401k with employer match

Career advancement and transfer opportunities within Marcus properties

Join a fun, dynamic team with a shared mission of excellence (and maybe the occasional spy pun)

Job Type: Part Time

Wage: $15/hour

About Us

A proud part of The Marcus Corporation, SafeHouse Milwaukee has operated undercover for nearly 60 years, crafting unforgettable guest experiences rooted in mystery, fun, and top-secret service. We are “People Pleasing People” and proud to support a team that celebrates individuality and hospitality with flair.

SafeHouse Milwaukee is an Equal Opportunity Employer.

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