Safe at Home Case Aide

Bethany; Jacksonville (IL); Hybrid; USD 23,419 - 31,684; Full time

Benefits offered by this job

Low-cost health benefits

Matching 403B retirement contributions

Generous time off

Education reimbursement for master's degree

Job summary

Bethany in Jacksonville, IL is hiring a Case Aide to support families by providing transportation, assisting with appointments, and helping strengthen community resource connections. Responsibilities include monitoring home visits and assisting case managers with documentation. A high school diploma, organizational skills, and excellent customer service abilities are required. Hybrid work model available with travel up to 40%. Benefits include low-cost health plans and generous time off.

Qualifications

• High School Diploma or equivalent is required.
• Demonstrated organizational skills are necessary.
• Excellent verbal and written communication skills are needed.
• Compassionate customer service abilities are required.
• Ability to work independently with strong attention to detail is essential.
• Must be 21 years old with a valid driver's license and at least 3 years driving experience.
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle.

Responsibilities

• Provide transportation to clients for appointments and agencies.
• Assist with scheduling medical and dental appointments for clients.
• Draft and maintain notes related to interactions with clients.
• Monitor home visits with clients.
• Complete paperwork and phone calls for case manager.
• Attend trainings and meetings as assigned by supervisor.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Category: Social Services - Domestic Programs

Requisition Number: SAFEA001281

• Posted: May 8, 2026
• Full-Time
• Hybrid

Locations

Jacksonville, IL 62650, USA

• Pay or shift range: $17 USD to $23 USD
• Travel Required: Yes

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

As a Case Aide you will give unsupported and isolated families more stability to get through hard times. As part of our Bethany team, you’ll help parents connect with community resources and build support networks to keep their families together and their children out of foster care. By strengthening families before crisis hits, you’ll help them stay where they belong — together.

How Your Role Makes a Difference

• Provide transportation to clients for medical appointments, foster homes, and other social agencies
• Assist with scheduling medical and dental appointments for clients
• Draft and maintain notes related to interactions and areas of concern observed during visits and share notes with assigned case manager
• Monitor home visits with clients
• Complete paperwork and phone calls for case manager, as requested
• Schedule and prioritize work duties in partnership with supervisor and other team members
• Report transportation problems that occur and impede timely transportation request
• Attend trainings and meetings as assigned by supervisor
• May assist with file audits and small purchase requests
• May be required or asked to participate in a Bethany sponsored event
• Complete other duties as assigned

What Will Make You Successful

• High School Diploma or equivalent
• Demonstrated organizational skills
• Excellent verbal and written communication skills
• Must have an ability to provide excellent and compassionate customer service
• Ability to work independently with strong attention to detail
• Must be reliable with time sensitive deadlines and tasks
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage
• Pass a criminal history screen, including state and local child protection agency registries
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Low-cost health benefits (medical, dental, and vision)
• Matching 403B retirement contributions
• Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
• Education reimbursement for master’s degree program in human services
• Comprehensive employee assistance and wellness program
• Employee covered long-term disability and term life insurance

Note: Bethany’s compensation plan accounts for geographical differentials.

Travel Required

Yes. Up to 40% within region.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.