SADC Ombuds: Registration & Data Coordinator

Socket.dev; New York (NY); On-site; USD 55,000 - 69,000; Full time

Job summary

NYC Department for the Aging (NYC Aging) seeks a Community Coordinator to manage SADCs registration and related payments in New York City. You will handle data entry, records maintenance, and customer inquiries to support an age-inclusive city.

Responsibilities include tracking registrations, processing payments, generating weekly and monthly reports, and coordinating field visits with the Ombuds Office Director. A bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor's degree or higher and two years of experience in community work or related duties.
• High school diploma or equivalent with six years of related experience required.
• Equivalent education/experience accepted with at least one year of the preferred experience.

Responsibilities

• Answer SADCs questions about completing and updating their registration.
• Track new SADC requests and guide through the process.
• Register payments and manage revenue records and reconciliations.
• Unlock/relock SADC accounts after payments clear.
• Notify SADCs when records are updated or payments clear.
• Monitor PayPoint and City Pay Research Tool for declined payments.
• Maintain registration change records and respond to inquiries.
• Generate reports on registrations, complaints, revenue, and registrations weekly/monthly.
• Perform field visits to verify information and serve summonses as directed.

Education

Bachelor's degree

High school diploma or equivalent

Tools

PayPoint

City Pay Research Tool

Registration Portal

Job description

NYC Department for the Aging (NYC Aging) seeks a Community Coordinator to manage SADCs registration and related payments in New York City. You will handle data entry, records maintenance, and customer inquiries to support an age-inclusive city.

Responsibilities include tracking registrations, processing payments, generating weekly and monthly reports, and coordinating field visits with the Ombuds Office Director. A bachelor’s degree or equivalent experience is required.