Ombuds Office Coordinator for SADC Registration & Data

City of New York; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

The City of New York, through the NYC Department for the Aging, seeks a Community Coordinator to manage Social Adult Day Care registrations and related payments. You will handle data entry, reconcile revenues, and communicate with SADCs to ensure compliance and timely updates.

You will also support inquiries, generate reports, and occasionally conduct field visits. A strong background in public admin or social services, plus data-driven analysis and bilingual abilities, is preferred.

Qualifications

• Bachelor's degree with 2+ years of community work experience or equivalent.
• High school diploma with 6+ years of related experience.
• Equivalent education/experience with at least 1 year of related duties.

Responsibilities

• Answer SADCs questions about registration in NYC Aging SADC Portal and fix technical issues.
• Track new SADC registration requests and guide through the process.
• Register payments, manage revenue records and reconcile reports.
• Unlock/relock SADC accounts after payments clear and notify parties.
• Monitor notifications and ensure records reflect updated registrations.
• Review changes and maintain registration records for accuracy.
• Answer Office line calls or forward messages to staff.
• Generate weekly/monthly reports on SADCs, complaints, revenue, registration.
• Make field visits to verify information and serve summonses as directed.
• Occasionally work shifts for field visits outside normal hours.

Skills

Public administration

Social work

Human services

Data-driven analysis

Office Suite

Verbal & written skills

Interpersonal skills

Multitasking

Bilingual: Mandarin/Cantonese/Korean

Education

Baccalaureate degree + 2 years community work experience

High school diploma + 6 years related experience

Equivalent combination with at least 1 year relevant experience

Tools

Office Suite

Job description

The City of New York, through the NYC Department for the Aging, seeks a Community Coordinator to manage Social Adult Day Care registrations and related payments. You will handle data entry, reconcile revenues, and communicate with SADCs to ensure compliance and timely updates.

You will also support inquiries, generate reports, and occasionally conduct field visits. A strong background in public admin or social services, plus data-driven analysis and bilingual abilities, is preferred.