Sacramento Program Operations Supervisor II

California Secretary of State; Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

California Secretary of State is seeking a Supervising Program Technician II for an on-site role in Sacramento, CA. The position oversees Program Technicians, assigns workloads, and ensures policy compliance while reviewing complex cases and supporting program development.

The role requires strong supervisory, communication, and organizational skills to guide staff, improve service quality, and report on performance. Daily collaboration with management and public inquiries is essential.

Qualifications

• Strong supervisory skills with staff direction and workload prioritization.
• Proven program management and development abilities to oversee operations and initiatives.
• Effective written and verbal communication with staff, management, and the public.
• Case management skills to review and resolve complex files accurately and promptly.
• Attention to detail and organizational skills aligning with rules and procedures.

Responsibilities

• Supervise and coordinate the activities of Program Technicians.
• Assign workloads, monitor performance, and ensure adherence to policies and procedures.
• Review and process complex cases or transactions.
• Support program development and implementation to improve efficiency and service quality.
• Prepare reports, maintain accurate records, and provide guidance and training to staff.
• Communicate with internal stakeholders and the public to resolve issues.

Skills

Supervisory skills

Program management

Program development

Communication skills

Case management

Attention to detail

Organizational skills

Job description

California Secretary of State is seeking a Supervising Program Technician II for an on-site role in Sacramento, CA. The position oversees Program Technicians, assigns workloads, and ensures policy compliance while reviewing complex cases and supporting program development.

The role requires strong supervisory, communication, and organizational skills to guide staff, improve service quality, and report on performance. Daily collaboration with management and public inquiries is essential.