SaaS Technical Support Specialist

DoorLoop; Miami Beach (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) 4% match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

Company laptop

Job summary

DoorLoop in Miami Beach, FL is seeking a Technical Customer Support Representative to help property owners, managers, and tenants with software issues and integrations.

This full-time, on-site role requires at least 1 year of customer service experience, strong English communication, and the ability to multitask in a fast-paced SaaS environment. A background check is required. We offer a comprehensive benefits package and a company laptop.

Qualifications

• Minimum 1 year of customer service experience.
• Experience with SaaS platforms and tech support.
• Excellent written and verbal English communication.
• Able to pass background check and work in US.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Resolve technical issues for software and integrations.
• Assist property owners, managers, tenants via phone, chat, and email.
• Research and propose customer solutions with follow-ups.
• Help create tutorials and articles with multimedia.
• Maintain confidentiality and professional demeanor.

Skills

Customer service

SaaS experience

Technical support

Multitasking

Communication skills

Tools

CRM software

Ticketing system

Job description

DoorLoop in Miami Beach, FL is seeking a Technical Customer Support Representative to help property owners, managers, and tenants with software issues and integrations.

This full-time, on-site role requires at least 1 year of customer service experience, strong English communication, and the ability to multitask in a fast-paced SaaS environment. A background check is required. We offer a comprehensive benefits package and a company laptop.