SaaS Tech Support Engineer - Troubleshooting & Collaboration

Accela; United States; Teletrabalho; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Accela is seeking a hands-on SaaS technical support specialist in the United States to serve as the primary contact for customer inquiries via cases or phone.

You will troubleshoot configurations, workflows, scripting, integrations, and performance issues, documenting steps and collaborating closely with engineering teams to resolve complex problems and improve the platform experience for public sector clients.

Qualificações

• 1–3 years in SaaS technical support or related role.
• Strong analytical and communication skills.

Responsabilidades

• Serve as primary contact for customer inquiries via cases or phone.
• Troubleshoot configuration, workflow, scripting, integration, and performance issues.
• Document steps and collaborate with engineering teams.

Conhecimentos

SaaS technical support

Analytical skills

Communication skills

Descrição da oferta de emprego

Accela is seeking a hands-on SaaS technical support specialist in the United States to serve as the primary contact for customer inquiries via cases or phone.

You will troubleshoot configurations, workflows, scripting, integrations, and performance issues, documenting steps and collaborating closely with engineering teams to resolve complex problems and improve the platform experience for public sector clients.