Technical Support Engineer (Fully Remote)

Accela; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Accela is seeking a hands-on SaaS technical support specialist in the United States to serve as the primary contact for customer inquiries via cases or phone.

You will troubleshoot configurations, workflows, scripting, integrations, and performance issues, documenting steps and collaborating closely with engineering teams to resolve complex problems and improve the platform experience for public sector clients.

Qualifications

• 1–3 years in SaaS technical support or related role.
• Strong analytical and communication skills.

Responsibilities

• Serve as primary contact for customer inquiries via cases or phone.
• Troubleshoot configuration, workflow, scripting, integration, and performance issues.
• Document steps and collaborate with engineering teams.

Skills

SaaS technical support

Analytical skills

Communication skills

Job description

• Serve as primary contact for customer inquiries via cases or phone.
• Troubleshoot configuration, workflow, scripting, integration, and performance issues.
• Document steps and collaborate with engineering teams.

Required Qualifications:

• 1-3 years in SaaS technical support or related role.
• Strong analytical and communication skills.

About Accela:

• Industry leader in government software for nearly 20 years.
• Offers a robust cloud-based platform for communities of all sizes.

Committed to diversity, equity, and inclusion.

Accela

Accela is an industry leader in designing and delivering government software to improve efficiency and increase citizen engagement. The company has been operating for nearly 20 years and values diversity, equity, and inclusion.