SaaS Support Technician (Onsite)

Paycom; Orange (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

10 Paid Holidays

Phantom Stock

401k Plan with up to 4% company match

Medical Benefits (Health, Vision and D

Life Insurance (company paid)

Long-Term Disability and Short-Term

Job summary

LCPtracker, Inc. in Orange, CA is seeking a Support Technician to handle incoming calls and emails with professionalism. You will learn and support LCPtracker software, navigating multiple web apps, and documenting interactions in Salesforce.

The role emphasizes customer relationships, timely issue resolution, and in-depth product knowledge across our cloud-based labor compliance toolset. The position is full-time onsite in Orange, CA, with travel up to 25% and benefits including PTO, holidays,

Qualifications

• High School Diploma or equivalent
• Basic computer knowledge
• Customer Service experience and knowledge
• Ability to manage your assignments and meet deadlines

Responsibilities

• Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism.
• Learn and be proficient in using and providing support for LCPtracker software and systems
• Use multiple web applications simultaneously
• Identify customer’s needs, clarify information, research issues and provide solutions and/or alternatives
• Build sustainable customer relationships and engage clients by going the extra mile
• Assist customers with technical difficulties experienced with LCPtracker and elevate issues as appropriate
• Use the company's CRM system, Salesforce.com, to document all communication with customers
• Follow-up with customers about problems, concerns, and/or questions about current, outstanding and pending cases
• Become knowledgeable about LCPtracker’s software and services

Skills

Customer Service

Education

High School Diploma or equivalent

Job description

LCPtracker, Inc. in Orange, CA is seeking a Support Technician to handle incoming calls and emails with professionalism. You will learn and support LCPtracker software, navigating multiple web apps, and documenting interactions in Salesforce.

The role emphasizes customer relationships, timely issue resolution, and in-depth product knowledge across our cloud-based labor compliance toolset. The position is full-time onsite in Orange, CA, with travel up to 25% and benefits including PTO, holidays,