SaaS Support Technician - Customer Success

Paycom; Placentia (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

10 Paid Holidays

401k Plan with company match

Medical Benefits

Life Insurance

Disability Insurance

Job summary

LCPtracker, Inc. is a cloud-based SaaS provider specializing in labor compliance for public works construction. This Support Technician role is based in Orange, CA, with a focus on rapid, professional customer service and effective issue resolution.

The position requires handling calls and emails, learning the LCPtracker platform, and documenting interactions in Salesforce. On-site presence in Orange, CA is expected during normal business hours.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to manage assignments and meet deadlines.

Responsibilities

• Handle incoming customer phone calls and answer emails promptly and professionally.
• Learn and proficiently support LCPtracker software and systems.
• Document all communication in the CRM (Salesforce) and follow up on issues.
• Escalate complex problems and provide timely solutions or alternatives.

Skills

Customer Service

Communication

Problem Solving

CRM Software

Education

High School Diploma

Tools

Salesforce

Job description

LCPtracker, Inc. is a cloud-based SaaS provider specializing in labor compliance for public works construction. This Support Technician role is based in Orange, CA, with a focus on rapid, professional customer service and effective issue resolution.

The position requires handling calls and emails, learning the LCPtracker platform, and documenting interactions in Salesforce. On-site presence in Orange, CA is expected during normal business hours.