Support Technician

Talentify

Orange (CA)

On-site

USD 30,000 - 32,000

Full time

12 days ago

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Benefits offered by this job

Paid Time Off

10 Paid Holidays

Phantom Stock

401k Plan with up to 4% company match

Medical Benefits (Health, Vision and D

Life Insurance (company paid)

Long-Term Disability and Short-Term

Job summary

LCPtracker, Inc. is a cloud-based software provider specializing in labor compliance for public works construction projects. The Support Technician will handle incoming calls and emails with professionalism, learn the LCPtracker platform, and assist customers with technical issues.

Based in Orange, CA, this full-time, non-exempt role reports onsite to the Orange office. The position requires up to 25% travel and includes competitive pay and comprehensive benefits.

Qualifications

High School Diploma or equivalent.
Basic computer knowledge and customer service experience.
Ability to manage assignments and meet deadlines.

Responsibilities

Handle incoming customer phone calls and answer daily emails professionally.
Learn and provide support for LCPtracker software and systems.
Use multiple web applications simultaneously to resolve issues.
Document all communications in Salesforce CRM and follow up on cases.
Identify customer needs and provide solutions or alternatives.
Build sustainable relationships and maintain high service quality.

Skills

Customer service

Phone support

Communication

Multitasking

Education

High School Diploma

Tools

Salesforce CRM

Windows OS

Job description

ORANGE CA 117 - Orange, CA 92866

Overview

Salary Range: $22.00 - $23.00 Hourly

Position Type

Full Time

Travel Percentage

Up to 25%

Description

Support Technician

Company Summary

LCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange, CA – with offices in New Braunfels, TX and Fenton, MI. LCPtracker helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal, state, and/or local funding.

Thousands of clients and over 100,000 contractors use LCPtracker for their certified payroll and construction site compliance needs. LCPtracker has been recognized year after year since 2017 as one of the “Best Places to Work” in Orange County by the Orange County Register.

Position Summary

Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism.

Primary Duties and Responsibilities

Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism.
Learn and be proficient in using and providing support for LCPtracker software and systems
Use multiple web applications simultaneously
Identify customer’s needs, clarify information, research issues and provide solutions and/or alternatives
Build sustainable customer relationships and engage clients by going the extra mile
Assist customers with technical difficulties experienced with LCPtracker and escape issues as appropriate
Use the company's CRM system, Salesforce.com, to document all communication with customers
Follow-up with customers about problems, concerns, and/or questions about current, outstanding and pending cases
Become knowledgeable about LCPtracker’s software and services

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

This position operates in a professional office environment, and role routinely uses standard office equipment such as computers, phones, mobile devices, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms. Ability to lift and move up to 25 pounds.

Position Type and Expected Hours of Work

This is a Fulltime Non-Exempt position, reporting onsite to our Orange, CA. office. General availability and presence in the office are expected during regular business hours Monday - Friday. Days/hours worked subject to change and are dependent on the workload at the time.

Travel

There is no major travel requirement for this position. However, infrequent travel may be necessary to visit remote office(s), attend conferences/industry events, etc. Attendance at our annual corporate Staff Retreat is required, which typically takes place in December. This event is a 2-3-day retreat. Attendance at LCPtracker Conference(s) as assigned.

Salary Range

Support Technician hourly rate is $22.00 - $23.00 per hour. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Benefits

Along with competitive pay, as a full-time LCPtracker employee, you are eligible for the following benefits:

Paid Time Off
10 Paid Holidays
Phantom Stock
401k Plan with up to 4% company match
Medical Benefits (Health, Vision and Dental)
Life Insurance (company paid)
Long-Term Disability and Short-Term Disability (company paid)

____________________________________________________________________________________

LCPtracker participates in the E-Verify Program. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual’s employment eligibility to work in the United States. View the attached notices, available in English and Spanish, for important information regarding the E-Verify program. E-Verify Notice (PDF); Right to Work Notice (PDF)

LCPtracker, Inc. is an equal opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. LCPtracker, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

LCPtracker is committed to the full inclusion of all qualified individuals. In keeping with our commitment, LCPtracker will take steps to ensure that people with disabilities are provided with reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact the LCPtracker Human Resources Department at HR@lcptracker.com.

Qualifications

Education and Experience