SaaS Support Technician – Customer Care

Lcptracker,-Inc.; Kirkwood (TX); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

10 Paid Holidays

Phantom Stock

401k Plan with up to 4% company match

Medical Benefits (Health, Vision and…)

Life Insurance (company paid)

Disability Insurance (Long-Term and…)

Employee discounts and perks program

Job summary

LCPtracker, Inc. is seeking a dedicated Support Technician to provide frontline technical assistance for our cloud-based labor compliance SaaS. You will resolve inquiries via phone and email, document interactions in FreshService, and help customers optimize use of our software.

The role is based onsite in New Braunfels, TX, with regular weekday hours and opportunities to grow technical knowledge in a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Experience with basic computer tasks and multi-tasking.

Responsibilities

• Handle incoming customer phone calls and answer daily emails with professionalism.
• Learn and provide support for LCPtracker software and systems.
• Document all customer communications in the CRM (FreshService).
• Escalate complex issues and follow up on outstanding cases.
• Build sustainable relationships and go the extra mile for clients.

Skills

Customer service

Phone support

Communication

FreshService

Education

High School Diploma or equivalent

Tools

FreshService

Job description

LCPtracker, Inc. is seeking a dedicated Support Technician to provide frontline technical assistance for our cloud-based labor compliance SaaS. You will resolve inquiries via phone and email, document interactions in FreshService, and help customers optimize use of our software.

The role is based onsite in New Braunfels, TX, with regular weekday hours and opportunities to grow technical knowledge in a collaborative team environment.