SaaS Support Specialist — Fast Resolutions & Customer Impact

Liftify; Indianapolis (IN); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible PTO

401(k)

Job summary

Liftify in Indianapolis offers a hybrid role focused on owning the day-to-day health of the customer support queue. You will be the first point of contact, ensuring fast, clear, and solutions-focused responses across a growing home services platform.

The role emphasizes troubleshooting, detailed documentation, and collaboration with product and engineering to escalate defects with context. It suits someone who tracks patterns, writes helpful knowledge base content, and maintains a steady Liftify

Qualifications

• Minimum 2 years in a customer-facing support role.
• Strong written communication, stays helpful under pressure.
• Technical fluency with support platforms, CRM tools, integrations and APIs.

Responsibilities

• Own incoming support tickets from first response to resolution.
• Troubleshoot product and integration issues and document findings clearly.
• Write warm, clear responses with Liftify voice in every interaction.

Skills

Customer support

Written communication

Technical fluency

Troubleshooting

Documentation

Tools

CRM tools

Job description

Liftify in Indianapolis offers a hybrid role focused on owning the day-to-day health of the customer support queue. You will be the first point of contact, ensuring fast, clear, and solutions-focused responses across a growing home services platform.

The role emphasizes troubleshooting, detailed documentation, and collaboration with product and engineering to escalate defects with context. It suits someone who tracks patterns, writes helpful knowledge base content, and maintains a steady Liftify