SaaS Services & Optimization Lead

ZYLO, INC.; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Zylo, Inc. is seeking a Managed Services professional to act as a SaaS Category Manager extension for our customers in Indianapolis. You will drive SaaS management opportunities surfaced by the Zylo platform and help clients mature their procurement and lifecycle processes.

You will own or support SaaS negotiations, coordinate with stakeholders, and maintain the customer Zylo instance as the primary power user, ensuring accurate spend data and ROI-driven outcomes.

Qualifications

• 2+ years in a customer-facing role serving as the main contact for internal/external customers.
• Experience documenting SaaS contract negotiations.
• Experience in procurement, IT, or SaaS with cross-functional teams.
• Experience identifying cost-saving initiatives with SaaS.
• Strong written and verbal communication.
• Attention to detail and persistence to see projects to completion.

Responsibilities

• Embed with customers as an extension of their team to drive SaaS management opportunities.
• Help mature SaaS lifecycle management and procurement processes.
• Own or support SaaS negotiations for Zylo customers with stakeholder collaboration.
• Manage Zylo instance configuration and validate spend/ownership of apps.
• Track metrics and report ROI and progress to clients.
• Collaborate with Customer Success, Product, and Support teams to align value.
• Travel to customer meetings and workshops as needed.

Skills

Customer-facing

SaaS experience

Negotiations

Procurement

Cross-functional

Communication skills

Tools

Excel

Google Sheets

Job description

Zylo, Inc. is seeking a Managed Services professional to act as a SaaS Category Manager extension for our customers in Indianapolis. You will drive SaaS management opportunities surfaced by the Zylo platform and help clients mature their procurement and lifecycle processes.

You will own or support SaaS negotiations, coordinate with stakeholders, and maintain the customer Zylo instance as the primary power user, ensuring accurate spend data and ROI-driven outcomes.