SaaS Services Manager

ZYLO, INC.; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Zylo, Inc. is seeking a Managed Services professional to act as a SaaS Category Manager extension for our customers in Indianapolis. You will drive SaaS management opportunities surfaced by the Zylo platform and help clients mature their procurement and lifecycle processes.

You will own or support SaaS negotiations, coordinate with stakeholders, and maintain the customer Zylo instance as the primary power user, ensuring accurate spend data and ROI-driven outcomes.

Qualifications

• 2+ years in a customer-facing role serving as the main contact for internal/external customers.
• Experience documenting SaaS contract negotiations.
• Experience in procurement, IT, or SaaS with cross-functional teams.
• Experience identifying cost-saving initiatives with SaaS.
• Strong written and verbal communication.
• Attention to detail and persistence to see projects to completion.

Responsibilities

• Embed with customers as an extension of their team to drive SaaS management opportunities.
• Help mature SaaS lifecycle management and procurement processes.
• Own or support SaaS negotiations for Zylo customers with stakeholder collaboration.
• Manage Zylo instance configuration and validate spend/ownership of apps.
• Track metrics and report ROI and progress to clients.
• Collaborate with Customer Success, Product, and Support teams to align value.
• Travel to customer meetings and workshops as needed.

Skills

Customer-facing

SaaS experience

Negotiations

Procurement

Cross-functional

Communication skills

Tools

Excel

Google Sheets

Job description

Description

Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS applications. Zylo helps companies reduce costs and minimize risk by centralizing SaaS inventory, license, and renewal management. Trusted by industry leaders, Zylo’s AI-powered platform provides unmatched visibility into SaaS usage and spend. Powered by the industry’s most intelligent discovery engine, Zylo continuously uncovers hidden SaaS applications, giving companies greater control over their SaaS portfolio. With more than 30 million SaaS licenses and $34 billion in SaaS spend under management, Zylo delivers the deepest insights, backed by more data than any other provider.

Overview

Reporting to the Manager of Services, Zylo’s Managed Services team acts as SaaS Category Managers on behalf of our customers and are accountable for achievement of SaaS Management initiatives as an extension of the customer organization. This is an add-on service for Zylo customers on top of their Zylo platform, focused on driving extraordinary ROI for customers and scaling a start-up greatly impacting Zylo’s overall continued growth.

Zylo’s Managed Services feed off of insights delivered via the Zylo platform, and provide tremendous opportunity for organizations to mature and scale their SaaS Management program. These services are expected to bring a consultative aspect to customers, based on SaaS Management best practices, in addition to actualization of some tactical SaaS Management activities.

If you are an adaptable services professional with a background of IT/SaaS Category Management or Services, this is a tremendous opportunity to be part of building a program that is a game changer in the management of one of the biggest categories in any growing organization: Software as a Service.

Details of Role:

• Embed with Zylo customers as an extension of their team to drive completion on SaaS Management opportunities surfaced by the Zylo platform
• Help customers mature their SaaS Lifecycle Management and Procurement process and methodology
• Own and/or support SaaS negotiations on behalf of Zylo customers: stakeholder collaboration, benchmarking of target price from the Zylo database, direct negotiation with providers, and facilitation of completion.
• Take ownership of the customer Zylo instance as the primary power user in charge of configuration of the account, maintain the system of record, and validate spend/owners of applications, etc.
• Achieve on SaaS Management opportunities based on best practices and Zylo insights: License reclaiming workflows, consolidation of subscriptions, addressing rogue SaaS purchasing, risk aversion activities, etc.
• Maintain tracking of metrics aligned to customer value and success, delivering multi-level communication of program progress, status, and ROI.
• Interact closely with Zylo’s Customer Success, Product, and Support teams to ensure alignment to customer value.
• Travel: Moderate travel to customer face-to-face meetings, workshops, etc. may be expected

Requirements

Experience Required:

• 2+ years experience in a customer-facing role being the point-of-contact with experience rolling up your sleeves to find a solution to customer (internal/external) needs
• Experience overseeing and documenting SaaS Contract Negotiations
• Experience in Procurement, IT, and/or the SaaS space working with cross-functional teams supporting elements of SaaS such as deployment/management/negotiations
• Experience navigating, actualizing, and documenting cost saving initiatives
• Highly developed written and verbal communication experience
• A strong attention to detail and tenacity to see projects and tasks to completion

Nice to have:

• Experience creating professional and eye-opening documents, utilizing graphics and charts to convey intricate themes and insights
• A self-starter approach - aptitude to identify and actualize on actionable opportunities that drive customer ROI
• Experience leveraging Excel and Google Sheets

At Zylo, we’re committed to fostering a diverse and inclusive workplace. We believe that a variety of perspectives not only fuels innovation, but also allows us to better serve our diverse customer base.