SaaS Retention & Upsell Account Manager

Sage; Lawrenceville (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health premiums

RRSP matching

35 days paid time off

Paid parental leave

Volunteer days

Tuition reimbursement

Wellness rewards

Career development library

Job summary

Sage in Lawrenceville, GA, is seeking an Account Manager focused on Sage 50 customers to maximize retention during contract lifecycles and drive upsell opportunities. This hybrid role requires proactive outreach to renewal accounts and collaboration with sales and customer success teams.

You will manage renewals, assess churn risks, present tailored solutions, and maintain accurate records in Salesforce. Strong communication and problem-solving skills are essential.

Qualifications

• 1–3 years of experience in B2B sales, account management, or retention roles within SaaS or technology sectors.
• Proven ability to manage retention and upsell conversations with decision-makers.
• Experience using Salesforce CRM for pipeline management and documentation.
• Strong communication skills (verbal and written) and time management.

Responsibilities

• Proactively engage renewal accounts to maximize retention and upsell opportunities.
• Identify churn risks and present tailored solutions to address customer needs.
• Maintain accurate customer records in Salesforce and document interactions after calls.
• Collaborate with marketing, sales and customer success teams to share insights.
• Track KPIs and report daily outcomes related to retention and upsell.

Skills

Communication skills

Active listening

Objection handling

Tools

Salesforce

Job description

Sage in Lawrenceville, GA, is seeking an Account Manager focused on Sage 50 customers to maximize retention during contract lifecycles and drive upsell opportunities. This hybrid role requires proactive outreach to renewal accounts and collaboration with sales and customer success teams.

You will manage renewals, assess churn risks, present tailored solutions, and maintain accurate records in Salesforce. Strong communication and problem-solving skills are essential.