SaaS Renewal & Expansion Specialist

Refinitiv; Eagan (MN); Hybrid; USD 106,000 - 198,000; Full time

Job summary

Thomson Reuters seeks an Account Specialist to manage renewals and drive customer growth across the US. You will own renewal cycles, engage customers, handle quotes and contracts, and coordinate with Sales, Finance, Legal, and Ops to ensure seamless commercial transactions.

The role emphasizes building strong customer relationships, communicating value, and identifying expansion opportunities in a hybrid US-based environment.

Qualifications

• 2+ years of experience in account management, renewals, inside sales, customer success, or similar roles.
• Experience managing a portfolio of customer accounts in SaaS/recurring-revenue environments.
• Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience.

Responsibilities

• Own end-to-end renewal process for US-based customer accounts.
• Proactively engage customers to confirm renewal intent and contract terms.
• Prepare quotes, order forms, contracts, and related documentation.
• Respond to inquiries on pricing, products, billing, and terms.
• Identify and execute upsell and cross-sell opportunities within accounts.
• Coordinate internal approvals, deal structure, and terms as needed.
• Build trusted relationships and understand customer needs and challenges.
• Communicate value-based propositions to support retention and growth.
• Analyze renewal trends and forecast to identify risks and opportunities.
• Maintain accurate CRM and quoting data for pipelines and renewals.
• Collaborate with Account Executives, Customer Success, Finance, Legal, and Ops.

Skills

Renewals

Cross-sell

CRM management

CRM software

English communication

Education

Bachelor's degree

Tools

Salesforce

CPQ

Microsoft Dynamics

Job description

Thomson Reuters seeks an Account Specialist to manage renewals and drive customer growth across the US. You will own renewal cycles, engage customers, handle quotes and contracts, and coordinate with Sales, Finance, Legal, and Ops to ensure seamless commercial transactions.

The role emphasizes building strong customer relationships, communicating value, and identifying expansion opportunities in a hybrid US-based environment.