SaaS Production Systems Analyst

State Street; Burlington (MA); On-site; USD 70,000 - 118,750; Full time

Benefits offered by this job

401K with company match

Comprehensive health insurance

Paid time off

Employee Assistance Program

Professional development opportunities

Job summary

State Street seeks a Primary Systems Analyst for Charles River IMS to manage production systems for multiple clients as part of the SaaS offering. You will ensure system availability, perform performance tuning, and coordinate upgrades and patches in a hosted environment.

The role requires 3+ years of experience in financial services tech, strong customer service skills, and the ability to work with vendors and clients. Occasional travel and after-hours support may be needed.

Qualifications

• Experience with Financial Services Investment Management or trading systems.
• Ability to partner with internal departments to deliver superior customer service.
• Experience with MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
• Experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Bachelor’s degree in a technical or analytical discipline.
• Minimum of 3+ years’ relevant industry experience.

Responsibilities

• Client assistance in optimal use of the system.
• User administration/privileges.
• Parameter configuration changes.
• System availability.
• Application and database performance tuning.
• Daily operational processing monitoring and support.
• Charles River IMS and database software patches.
• Charles River IMS version upgrades.
• Assistance with problem support and resolution.
• Business Continuity/Disaster Recovery assistance.
• Working with Charles River colleagues to smoothly transition new Clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
• The role will involve periodic out of hours support and/or weekend work.
• Occasional travel to customer sites may be required for planning and review meetings.

Skills

Financial services domain knowledge

Customer service

SQL/Oracle/Sybase

Troubleshooting

Education

Bachelor's degree in technical/analytical field

Tools

MS SQL Server

Oracle

Sybase

Job description

State Street seeks a Primary Systems Analyst for Charles River IMS to manage production systems for multiple clients as part of the SaaS offering. You will ensure system availability, perform performance tuning, and coordinate upgrades and patches in a hosted environment.

The role requires 3+ years of experience in financial services tech, strong customer service skills, and the ability to work with vendors and clients. Occasional travel and after-hours support may be needed.